Patient Services Coordinator

4 days ago


Issaquah, Washington, United States Overlake Medical Center Full time
Job Summary

We are seeking a highly skilled and detail-oriented Patient Services Representative to join our team at Overlake Medical Center. As a Patient Services Representative, you will be responsible for providing exceptional customer service to patients, coordinating communications among staff, patients, and providers, and performing clerical, scheduling, and records activities in support of patients and staff.

Key Responsibilities
  • Provide exceptional customer service to patients, responding to their inquiries and resolving any issues in a timely and professional manner.
  • Coordinate communications among staff, patients, and providers, ensuring that all necessary information is shared and that patients receive timely and accurate information about their care.
  • Collect and distribute patient records, ensuring that all necessary documents are up-to-date and accurate.
  • Perform clerical, scheduling, and records activities, including data entry, filing, and other administrative tasks.
  • Work effectively with people in stressful situations, demonstrating strong communication and interpersonal skills.
  • Ability to multi-task, be organized, and detail-oriented, with a strong focus on accuracy and attention to detail.
Requirements
  • High school diploma or GED required.
  • Minimum 1 year of administrative experience in a medical facility preferred.
  • Demonstrated ability to provide exceptional customer service.
  • Excellent telephone etiquette.
  • Demonstrated strong communication skills and ability to work effectively with people in stressful situations.
  • Ability to multi-task, be organized, and detail-oriented.
Why Work at Overlake Medical Center?
  • We offer a values-based work environment that prioritizes patient care and employee well-being.
  • We provide a comprehensive benefits package, including medical insurance premiums as low as $0 per month and a generous retirement plan matching up to 7% with company match 100% vested.
  • We offer tuition reimbursement up to $10,000 per year and an expanded Employee Assistance Program.
  • We have a caregiver support program to help with everything from childcare to eldercare.
  • We offer free parking and Orca transit passes.


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