Sales and Service Representative

2 weeks ago


Columbia, Missouri, United States Cleek's, Inc. Full time

About Cleek's Inc.

Cleek's Inc. is a family-owned enterprise established in 1956, committed to strong ethical practices, family values, and community engagement. We operate multiple locations in Mid-Missouri and are in search of dedicated individuals who aspire to grow and thrive within our esteemed team.

Position: Customer Service Representative (CSR)

Overview

The Customer Service Representative is essential in maintaining organizational efficiency, managing customer records, and processing transactions. This role emphasizes in-store sales, telephone interactions, direct marketing, and fostering new customer relationships while ensuring the store's presentation remains inviting.

Reporting Structure

This position reports directly to the General Manager or the Sales Manager under the guidance of the General Manager.

Key Responsibilities

  1. Process payments from existing customers.
  2. Handle order forms and related documentation.
  3. Enter new lease agreements into the store's computer system.
  4. Update customer records and account statuses.
  5. Manage incoming calls and direct them appropriately.
  6. Organize and maintain customer files and documentation.
  7. Assist customers on the showroom floor.
  8. Address customer service issues promptly by escalating them to the Sales Manager.
  9. Maintain the cleanliness and organization of the customer service area.
  10. Participate in marketing efforts through phone outreach and mail campaigns.

Qualifications

  • High energy level and professional demeanor.
  • Proficient computer skills and demonstrated sales capabilities.
  • Strong communication and interpersonal skills, including telephone etiquette.
  • General product knowledge is preferred.
  • A minimum of a high school diploma is required.
  • Ability to pass a criminal background check and drug screening, along with a clean driving record.
  • Must be at least 18 years old.
  • Physical ability to lift and move merchandise as needed.

Benefits

  • Comprehensive health and dental insurance.
  • Paid vacation and holidays.
  • Competitive salary with bonus opportunities.
  • Five-day work week with Sundays off.
  • 401K retirement plan.

Join us at Cleek's Inc. and become a part of a team that values integrity, service, and community.


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