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Customer Service Representative

2 months ago

Columbia, Missouri, United States WARRENTON OIL GROUP Full time

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at WARRENTON OIL GROUP. As a key member of our retail team, you will be responsible for providing exceptional customer service and ensuring a positive shopping experience for our customers.

Key Responsibilities:

  • Operate a cash register and handle customer transactions accurately and efficiently
  • Provide personalized customer service and respond to customer inquiries in a professional and courteous manner
  • Follow company policies and procedures for handling customer complaints and issues
  • Maintain a clean and organized store environment, including the sales floor and stockroom
  • Stock shelves and coolers with merchandise and supplies
  • Collaborate with colleagues to achieve sales goals and promote a positive team environment

What We Offer:

  • A competitive hourly rate with opportunities for increases after 90 days and annually
  • Paid time off, including up to 32 hours in the first year
  • Eligibility for insurance benefits after 90 days (subject to qualification)
  • Exclusive employee-only VIP Kickback Rewards program
  • Career growth opportunities and a commitment to promoting from within
  • Referral bonuses and holiday pay
  • Overnight shift differential ($1/hour more)
  • Flexible scheduling and an Employee Assistance Program

Requirements:

  • High school diploma or equivalent required
  • Previous customer service experience preferred
  • Ability to work a variety of shifts, including evenings and weekends
  • Strong communication and interpersonal skills
  • Ability to lift up to 25 pounds and stand for long periods