Customer Service Representative

4 days ago


Columbia, Missouri, United States Sherwin-Williams Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our retail team, you will be responsible for providing exceptional customer service, building strong relationships with customers, and driving sales growth.

Key Responsibilities
  • Provide excellent customer service, ensuring customer satisfaction and loyalty
  • Assist customers in person and over the phone, determining their needs and presenting appropriate products and services
  • Build trust relationships with wholesale and retail customers, understanding their needs and preferences
  • Process sales transactions accurately and consistently, adhering to company policies and procedures
  • Meet and exceed sales goals, driving revenue growth and contributing to the success of the store
  • Maintain a clean and organized store environment, ensuring a positive customer experience
  • Load and unload delivery trucks, assisting with inventory management and stock control
  • Participate in visual merchandising and store displays, maintaining a visually appealing store environment
  • Stay up-to-date on products and services, providing expert knowledge to customers and colleagues
Requirements
  • Must be at least 18 years of age
  • Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status
  • Must be able to lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
  • Must be willing to work all scheduled hours, including evenings and weekends
Preferred Qualifications
  • Valid, unrestricted driver's license
  • High school diploma or equivalent
  • Previous experience in a retail, customer service, or delivery position
  • Previous experience selling paint and paint-related products
  • Ability to read, write, comprehend, and communicate in multiple languages
About Sherwin-Williams

Sherwin-Williams is a leading manufacturer of paints, coatings, and related products. We are committed to providing exceptional customer service, driving innovation, and fostering a culture of inclusivity and diversity. We offer a comprehensive benefits package, competitive compensation, and opportunities for career growth and development.



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