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BIOVIA Technical Support Engineer
2 months ago
Responsibilities
BIOVIA, a brand of DASSAULT SYSTEMES supports industries and organizations that rely on scientific innovation to differentiate themselves. Our customer base includes the world's largest pharmaceutical, biotechnology, biologics, medical device, and contract manufacturing/research organizations.
BIOVIA is looking for a motivated Technical Support Engineer to join our team in San Diego, CA. This role is for a client-focused Technical Support Engineer with a solid technical prowess to provide post-sales support for our enterprise software solutions.
This role primarily focuses on handling support requests from customers who need help with our commercial enterprise software products. Our support model allows our support engineers to work directly with customers providing technical support for post-deployment issues. BIOVIA Technical Support Engineers play an essential role in our customer's success by quickly responding to customer service requests, documenting updates to customer issues in service request management tools, and working with R&D to improve the quality of BIOVIA software. To be successful in this role, applicants must be excellent communicators in the English language, with a desire to learn, possess an analytical mindset, and a penchant for helping customers. Ultimately, you will support our reputation as a company providing excellent quality product support to our BIOVIA customers.
Qualifications
* Bachelor's degree or higher in Information Technology, Computer Science, Software Engineering, or a Life Sciences related domain is preferred
* 3-4 years of prior experience delivering technical support for enterprise software.
* Be an avid problem solver with a strong desire to be in a customer-facing role.
* Have the ability to work independently or in small teams.
Demonstrable experience in any/all of the following technology areas would be a distinct advantage:
* BIOVIA product, life science industry, or chemistry/biology laboratory domain experience
* SQL script creation and Oracle Database administration
* Microsoft Windows Server system administration and Active Directory
* Web server and networking technologies, such as Apache Tomcat or Microsoft IIS with SSL/TLS certificates
* TCP/IP and network topology knowledge, including load balancers, routers, etc.
* Citrix XenApp or similar virtualization software
* Citrix XenApp or similar virtualization software
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The total expected compensation range for this role will be between $86,000 and $115,000. In determining the pay range, we take into consideration experience, pay of employees in similar positions, and other job-related factors.
Diversity statement As a game-changer in sustainable technology and innovation, Dassault Systemes is striving to build more inclusive and diverse teams across the globe. We believe that our people are our number one asset and we want all employees to feel empowered to bring their whole selves to work every day. It is our goal that our people feel a sense of pride and a passion for belonging. As a company leading change, it's our responsibility to foster opportunities for all people to participate in a harmonized Workforce of the Future. Compensation & Benefits Dassault Systemes offers an excellent salary with potential for bonus, commensurate with experience. Benefits include a choice of plans providing comprehensive coverage for medical, dental, vision care for employee & dependents as well as employee life, short & long term disability, tuition reimbursement, immediate 401K enrollment, 401K match (50 cents on the dollar, up to the first 8% of your eligible compensation that you contribute based on match eligibility criteria), flexible time off policy, and 10 paid holidays. Equal opportunity In order to provide equal employment and advancement opportunities to all individuals, employment decisions at 3DS are based on merit, qualifications and abilities. 3DS is committed to a policy of non-discrimination and equal opportunity for all employees and qualified applicants without regard to race, color, religion, gender, sex (including pregnancy, childbirth or medical or common conditions related to pregnancy or childbirth), sexual orientation, gender identity, gender expression, marital status, familial status, national origin, ancestry, age (40 and above), disability, veteran status, military service, application for military service, genetic information, receipt of free medical care, or any other characteristic protected under applicable law. 3DS will make reasonable accommodations for qualified individuals with known disabilities, in accordance with applicable law.