Integrations Technical Support Specialist

2 weeks ago


San Diego, California, United States Stage 4 Solutions Full time

Technical Support Engineer - Integrations

Are you prepared to embrace the role of a Technical Support Engineer within a prominent global B2B technology organization? Step into a position where you will confront intricate challenges, deliver essential technical assistance to clients, and play a pivotal role in meeting their varied business requirements.

Become an integral part of Stage 4 Solutions as a W2 employee, where we provide extensive health benefits and a 401K plan.

Key Responsibilities:

Oversee and resolve complex issues for ServiceNow partners and clients, cultivating expertise within the technical support division. Take ownership of daily customer inquiries related to ServiceNow software and platform, providing solutions and direction. Leverage ServiceNow platform tools to effectively diagnose and address reported customer challenges. Participate in a customer-facing role within a collaborative environment, emphasizing strong interpersonal skills.

Essential Qualifications:

Proficiency in LDAP/Active Directory, SSO, and other user management systems. Familiarity with Email Troubleshooting (e.g., Office 365, Exchange). Understanding of Web Services such as SOAP and REST. Working knowledge of Network troubleshooting tools like Ping and Telnet. Hands-on experience in bidirectional integration between systems. Exposure to Scripting languages, with a preference for JavaScript. Experience with relational databases like MySQL and Oracle. Ability to gather and interpret various log files.

If you are ready to embark on this challenging yet rewarding journey, share your resume with us.

Stage 4 Solutions is an equal-opportunity workplace. We champion diversity and maintain an inclusive environment, free from bias or discrimination. Our employment decisions are solely based on qualifications and job requirements, irrespective of characteristics like race, religion, gender identity, or age.

Competitive Compensation Range: $40 – $46.34/hr on W2



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