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Experienced Technical Support Specialist

2 months ago

San Diego, California, United States ServiceNow Full time

About ServiceNow

ServiceNow is a dynamic and forward-thinking organization that prioritizes the well-being of its employees while harnessing their distinct abilities. We strive to foster a workplace that embraces diversity and ensures that every voice is valued and acknowledged. Our team members are innovators who aspire to achieve great things and collaborate to turn those aspirations into reality.

As a Technical Support Engineer at ServiceNow, you will be an integral part of a worldwide team focused on delivering exceptional technical assistance to our clients. Your responsibilities will include diagnosing technical challenges, troubleshooting issues, and guaranteeing a satisfactory customer experience. You will leverage your communication expertise and technical acumen to support clients through various platforms, including web, chat, and phone.

Key Responsibilities:

  • Minimum of 4 years of experience in customer-oriented technical support
  • Diagnosing and resolving intricate technical challenges
  • Basic understanding of Java/JavaScript programming
  • Delivering high-quality customer service
  • Proficiency in reading and speaking Portuguese is advantageous

ServiceNow provides competitive salary packages and benefits, including health insurance, 401(k) contributions, and flexible leave options. We are committed to equal employment opportunities and appreciate the diversity within our workforce.

If you have a passion for customer service and enjoy tackling technical challenges, consider exploring a career with ServiceNow.