Technical Support Engineer

2 weeks ago


San Francisco, United States The Ladders Full time
Voltage Park is building a machine learning cloud infrastructure business from the ground up. As part of this effort, we're looking for a Technical Support Engineer to join our small team, who will resolve technical issues for our customers. This role is ideal for an experienced support professional who is looking to develop professionally in Technical Support, Systems Reliability Engineering, or even Solutions Engineering.

We are only hiring for this role in the San Francisco, CA area. We are not able to provide sponsorship for this position. Some travel to our data centers and company offsites will be required.

What You'll Do
  • Solve escalated technical issues with customers via email and the occasional video call
  • Collaborate closely with Success, Product, Engineering and other teams to resolve issues for our customers
  • Work with Voltage Park product and engineering to develop content and features that empower Voltage Park customers to resolve their own issues
  • Identify and implement improvements to the Voltage Park customer experience
  • Juggle multiple responsibilities across different support functions
  • Manage high-impact cross-functional projects
  • Be on-call for urgent system incidents
Requirements
  • 4+ years in a Support Engineering or customer success role at a technical organization
  • Scripting experience using Bash, Python, or Go
  • Based in West Coast or Hawaii
  • Excellent verbal communication skills
  • Demonstrated ability to write clearly and effectively
  • Attention to detail - you sweat the small stuff
  • Ability to empathize with customers
  • Experience architecting, building, and delivering complex technical or non-technical systems from 0 to 1
What We'd Love to See
  • Experience in one or more of the following:
    • Experience setting up and administering SLURM/Kubernetes
    • Command line level sys administration experience
    • Data center support experience
    • Project management experience
    • Startup experience

Voltage Park is an equal opportunity employer and makes employment decisions on the basis of merit. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic under federal, state, or local law. If you require an accommodation during the job application process, please notify your recruiter.

  • San Francisco, California, United States Amazon Services LLC Full time

    About the RoleThe Network Support Engineer will play a crucial role in supporting the hardware, software, and mobile app development cycles for eero's Beta program. This individual will be responsible for identifying and evaluating bugs, reviewing network logs to better understand root causes, and working cross-functionally with the Engineering and Product...


  • San Francisco, California, United States Polly Full time

    Who you are:You have 5+ years of Customer Service experience under your belt and are looking for your next challenge in a hyper-growth, fast-paced, industry disrupting, SaaS company. You are excited to work with emerging technologies and modern tech stack with a collaborative team, where you will have a direct impact on the customer experience. Does this...


  • San Francisco, California, United States InsideHigherEd Full time

    About the RoleThe University of California, Berkeley, is seeking a highly skilled and experienced Electrical Engineer to join our team as a Development Engineer in the Department of Electrical Engineering and Computer Sciences. This is an exciting opportunity to work in a dynamic and innovative environment, collaborating with faculty, students, and staff to...


  • San Francisco, California, United States Chelsea Technologies Full time

    Level 2 - Technical Support Engineer (Service Desk) - Remote/On-site Support.(Hybrid Work Environment)Chelsea Technologies is a prominent and rapidly expanding provider of technology solutions and managed services, specializing in delivering high-quality IT services across various sectors. As a cloud-first organization, we leverage cutting-edge cloud...


  • San Francisco, United States Sigma Computing Full time

    About the role: Sigma is growing and our user base is growing just as fast. We are looking for talented support engineers with a strong grasp on analytics, curious by nature and a desire to help. As a technical support engineer at Sigma Computing, you will be part of a talented team of engineers, with a shared mission to make data easily accessible for...

  • Component Engineer

    4 days ago


    San Jose, California, United States Support Revolution Full time

    About the Role**Job Summary:**Support Revolution is seeking a highly skilled Component Engineer to join our team in a key role that involves strategic planning, quality assurance, and technical leadership. As a Component Engineer, you will be responsible for planning and executing the qualification of quality alternatives, monitoring and executing validation...


  • San Ramon, California, United States Pacific Gas and Electric Company Full time

    Position OverviewWe are looking for a skilled Engineering Technician to become part of a prominent utility provider's Applied Technology Services (ATS) division. The ATS team is dedicated to delivering engineering, testing, and analytical services across various technical domains to support different organizational units in addressing and resolving technical...


  • San Francisco, California, United States Datadog Full time

    Premier Technical Support Engineer 2 We are the in-house product specialists at Datadog. The Technical Solutions team plays a crucial role in facilitating Datadog's global expansion by providing education to prospective clients and ensuring the satisfaction and success of our existing customers. Our team shares extensive technical and product knowledge...


  • San Jose, California, United States Quatrro Business Support Services Full time

    Job Title: Desktop Support EngineerCompany: Quatrro Business Support ServicesObjective of the Role:The Desktop Support Engineer is tasked with delivering daily desktop assistance at client locations and through remote access, aiding a diverse clientele with their technological requirements.This position provides the chance to engage with advanced...


  • San Jose, California, United States Quatrro Business Support Services Full time

    Job Title: Desktop Support EngineerCompany: Quatrro Business Support ServicesObjective of the Role:The Desktop Support Engineer is tasked with delivering comprehensive desktop assistance at various client locations and through remote channels, catering to diverse technological requirements.This position provides a unique chance to engage with advanced...


  • San Francisco, California, United States Datadog Full time

    Premier Technical Support Engineer 2 We are the in-house product specialists at Datadog. The Technical Solutions team plays a crucial role in supporting Datadog's global expansion by educating prospective clients and ensuring the satisfaction and success of our current customers. Our team shares technical and product knowledge with clients through...


  • San Francisco, California, United States Datadog Full time

    Premier Technical Support Engineer 2 We are the in-house product specialists at Datadog. The Technical Solutions team plays a crucial role in facilitating Datadog's global expansion by providing education to prospective clients and ensuring satisfaction and success for our existing customers. Our team shares technical and product knowledge with clients...


  • San Diego, United States Tranzeal Incorporated Full time

    Tittle - Technical Support Engineer – AutomationLocation- San Diego, CA / Hybrid Contract – 12+ months Duties: What you will do in this role:Technical Support Engineers are responsible for managing and resolving the most challenging issues for the ServiceNow platform.This includes being the first point of escalation within the technical support...


  • San Francisco, United States Constellation Energy Full time

    COMPANY OVERVIEWConstellation Energy stands as the foremost provider of clean, carbon-neutral energy in the nation. Our mission is to tackle the pressing challenges posed by the climate crisis. For over a decade, we have been at the forefront of clean energy production, and we are expanding our capabilities to reach more customers and communities. Our...


  • San Francisco, United States Constellation Energy Full time

    COMPANY OVERVIEWConstellation Energy stands as the foremost producer of clean, carbon-neutral energy in the nation, dedicated to addressing the pressing challenges posed by the climate crisis. With over a decade of leadership in sustainable energy production, we are expanding our operations and enhancing our capabilities. Our commitment is to accelerate the...


  • San Francisco, California, United States AppsFlyer Full time

    The Support Engineering team at AppsFlyer is dedicated to delivering exceptional assistance, reliability, and expert knowledge to our valued clients. The ideal candidate for this position is customer-focused, solution-oriented, and possesses the ability to cultivate relationships with various cross-functional teams, including R&D, Customer Success, and...


  • San Francisco, California, United States CTP Full time

    Job Title: IT Support SpecialistLocation: OnsiteDuration: Full-timeAbout the Company:CTP is a leading global investment firm that specializes in partnering with technology companies. With a strong presence in the industry, CTP has invested in over 400 technology companies and has approximately $45 billion in capital raised to date.Compensation Expectation:...


  • San Diego, California, United States Horizontal Talent Full time

    What you will do in this role:Technical Support Engineers are responsible for managing and resolving the most challenging issues for the org platform. This includes being the first point of escalation within the technical support department as well as providing regular communication updates to customers on the progress of their requests/cases. The successful...


  • San Francisco, California, United States HRU Technical Resources Full time

    Job OverviewPosition: Automotive Technical ConsultantLocation: Remote with Local TravelSalary: $80,000 - $100,000/yearEmployment Type: Direct HireWhat We Are Seeking:Are you an ASE certified technician with a passion for automotive solutions?Do you thrive on resolving intricate vehicle challenges?Are you recognized as the expert in automotive repairs?Are you...


  • San Francisco, California, United States CloudFlare Full time

    Available Locations: Remote MexicoRole OverviewAs a Solutions Engineer, you will serve as the pivotal technical resource throughout the entire sales process, both before and after the sale. Your collaboration with our Enterprise clients will focus on educating, empowering, and ensuring their success on the Cloudflare platform. Your in-depth knowledge of...