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Customer Support Engineer

2 months ago

Wilmington, United States Revvity Full time
Job Title
Customer Support Engineer
Location(s)
US Remote - NC

About Us

Revvity is a developer and provider of end-to-end solutions designed to help scientists, researchers, and clinicians solve the world's greatest health challenges. We pair the enthusiasm of an industry disruptor with the experience of a longtime leader. Our diverse team of 11,000+ colleagues from around the globe are vital to our success and the reason we're able to push boundaries in pursuit of better human health.

Find your future at Revvity

Job Title

Customer Support Engineer - Raleigh, NC

Location(s)

Raleigh, NC

Revvity is seeking a qualified candidate to join the Service Team in our Reproductive Health business unit. The individual will be part of a team that supports State laboratories throughout the South Region. After the initial training period is completed, this specific position will be expected to function as an on-site engineer to a single customer site, with infrequent travel amounting to less than 15% overall.

Responsibilities:

The primary duties of the Customer Support Engineer are to install, maintain, verify performance, and repair equipment at the customer site, ensuring best-in-class service.

  • Install, Maintain, and Repair all equipment at the customer site.
  • Maintain professionalism as an engineer, building a strong relationship and ensuring customer satisfaction.
  • Respond to repair needs with short notice travel to minimize customer equipment downtime.
  • Keep area Team Leader and Area Sales Manager informed of all issues.
  • Manage due dates for all Preventive Maintenance Service Orders - Ensuring that all are completed on time
  • Manage and complete all Field Service Reports in a same day manner.
  • Order and maintain appropriate inventory to support the accounts.
  • Accountable for assigned company assets which include: Company vehicle, tools, test equipment, company laptop, company cell phone.
  • Complete company assigned training in a timely manner.
  • Report potential quality issues via the corrective action process.
Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job at any time.

Basic Qualifications
  • BS/BA in an engineering, life or physical science discipline.
  • 2+ years of equipment experience performing installations, preventive maintenances, troubleshooting, support and/or end user utilization of scientific instrumentation.
OR
  • AS/AA in an engineering, life or physical science discipline.
  • 4+ years of equipment experience performing installations, preventive maintenances, troubleshooting, support and/or end user utilization of scientific instrumentation.
Preferred Qualifications
  • Experience with Automated Liquid Handling, Micro-fluidics, and motion control systems
  • Preference for previous Waters or Sciex products (LCMS, MSMS)
  • Previous manufacturer-related service experience (Waters, Sciex, Agilent, Thermo)
  • Ability to troubleshoot and diagnose complex technical issues
  • Strong electro-mechanical skills.
  • Excellent organizational and communication skills.
  • Valid Driver's License
  • Valid Passport
  • Proficient in MS Office products
#LI-CH1

What do we offer?

We provide competitive and comprehensive benefits to our employees. Below are some highlights of our benefits:
  • Medical, Dental, and Vision Insurance Options
  • Life and Disability Insurance
  • Paid Time-Off
  • Parental Benefits
  • 401k with Company Match
  • Employee Stock Purchase Plan


Learn more about Revvity's benefits by visiting our Why Revvity page.

*For benefit-eligible roles only. Part-time and temporary roles may not be eligible for all benefits listed. Please reach out to your recruiter for more information.

Revvity is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, or veteran status or any other characteristics protected by applicable law. Revvity is committed to a culturally diverse workforce.