UAS Support Engineer

3 months ago

Wilmington, United States Ascent AeroSystems Full time

Job Title: UAS Support Engineer


Position Overview:

Ascent AeroSystems is one of the most exciting companies in the Unmanned Aerial System (UAS) industry, and our unique coaxial platforms provide the reliable and efficient foundation necessary to operate UAS’s at scale. We’re growing fast, and we’re looking for motivated, highly organized people to join our team.


As you consider your next career move…

• Do you want to create new and useful things at the bleeding edge of technology?

• Are you relentlessly curious, eager to learn new things?

• Do people turn to you because they know they can count on you?

• Are you able to dare greatly, fail quickly, and keep moving?

• When things get difficult, can you double-down and persevere?

• Do you want to be part of something bigger?


Ascent AeroSystems is currently looking to hire a UAS Support Engineer to join our team. This role collaborates with operations and engineering to provide excellent technical support for our UAS aircraft and services. This role involves troubleshooting hardware and software issues, providing customer and production support, and collaborating with the engineering team to improve product functionality and user experience. The ideal candidate is a roll-up-your-sleeves, high energy, collaborative UAS enthusiast who works well on a team and individually.


Key Responsibilities:

  • Maintain expert level knowledge of our UAS products to be a trusted resource both within Ascent AeroSystems and with potential/existing customers.
  • Develop triage and resolution techniques to promptly resolve customer issues while leading technical troubleshooting of hardware, software, and operational issues.
  • Ensure customer success by educating customers on the capabilities, operations, and maintenance of all UAS products.
  • Serve as a resource to the production team on all challenges and inefficiencies and work closely with the engineering team to identify necessary Engineering, Manufacturing, or Process changes.
  • Manage the recording of all support related issues and resolutions. Analyze and report on data to identify common issues.
  • Stay updated on industry trends and advancements in UAS technology.
  • Create and update customer facing technical documentation, FAQs, and troubleshooting guides.


Qualifications/Skills:

  • Must be authorized to work in the US.
  • Bachelor’s degree in Engineering related field, Robotics or other multi-disciplinary field preferred.
  • Adept at technical troubleshooting, have strong problem-solving skills and attention to detail.
  • Motivated self-starter with excellent interpersonal and written communication skills.
  • Previous experience in technical support role preferred
  • Previous experience and interest in UAS or other robotics systems preferred


May require limited travel to customer sites for integration, troubleshooting and training purposes.



Company Overview:

Ascent AeroSystems designs and manufactures rugged “coaxial” UAS for the industrial, public safety and defense markets. Ascent AeroSystems’ supports frontline soldiers, first responders, and industrial professionals with the rugged and versatile unmanned aerial systems they need to complete critical missions when it matters most. Ascent is founded on core principles of an innovative, determined, fearless, curious, and committed culture that fosters invention, problem solving and teamwork. Now a wholly-owned subsidiary of Robinson Helicopter Company, Ascent offers the ability to work at the leading edge of aerospace technology while benefitting from the experience and resources of one of the most respected names in aviation.


For the right candidate, Ascent offers a competitive salary, benefits (including health, dental and vision), 401(k), a terrific work environment, and the opportunity to be a part of one of the most exciting segments of the tech industry.

To apply, please submit your resume and a cover letter outlining your experience and qualifications for this role to CAREERS@ASCENTAEROSYSTEMS.COM with the subject line “UAS Support Engineer Application”.


Equal Opportunity Employer Statement:

Ascent AeroSystems is an equal opportunity employer. We are committed to advancing diversity, equity and inclusion in our workplace as well as in the communities where we work. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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