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Software Support Engineer

2 months ago

Wilmington, United States TEKsystems Full time

Description:

We are looking for a Software Support Engineer to join our Tier 3 deployments team within our Core Systems Software Engineering organization. Your role will be to deploy and support software change requests, safe access systems deployments, drive resolution of critical incidents, and collaborate with other teams to ensure our customers have support to run 24x7.

Skills:

linux, kubernetes, sql server, windows server, python, C#

Additional Skills & Qualifications:

• Deploy and support software change requests using tested scripts, installers, or deployment tools.

• Contribute to automating the deployment processes to enable T3 to quickly scale to more customers and sites.

• Drive efficient resolution of critical incidents with the goal of reducing MTTR (Mean Time to Recover).

• Contribute with ideas and best practices to minimize the number of critical incidents with deployed software stacks.

• Document system-level functionality from a support perspective. Author and disseminate SOPs (Standard Operating Procedures).

• Up to 10% travel may be required.

• Occasionally working outside normal hours for deployments and being in an on-call rotation.

Expert Level

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms.  If eligible, the benefits available for this temporary role may include the following: 

  • Medical, dental & vision 
  • Critical Illness, Accident, and Hospital 
  • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available 
  • Life Insurance (Voluntary Life & AD&D for the employee and dependents) 
  • Short and long-term disability 
  • Health Spending Account (HSA) 
  • Transportation benefits 
  • Employee Assistance Program 
  • Time Off/Leave (PTO, Vacation or Sick Leave) 
About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.