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Senior Customer Engineer

4 months ago

Wilmington, United States Computacenter AG & Co. oHG Full time

About the role 

As a Senior Customer Engineer, you will provide a range of hardware, software, and network technical support, that include troubleshooting, staging and configuration, and resolving tickets for internal and external customers. 

 

What you’ll be doing 

  • Perform a complex range of technical work activities either remotely or at customer site to meet business and customer requirements. 
  • Coordinate small teams delivering basic work packages in line with company process to meet business and customer requirements. 
  • Provide Technical Leadership in own specific area of expertise. 
  • Document and reports on work completed to ensure compliance with Company and Customer Procedures 

 

What you have  

  • 7 years’ experience in IT Service environment.  
  • Experience with ticketing systems such as ServiceNow. 
  • You must be authorized to work in the United States. 

 

Bonus points 

  • BA or equivalent technical school degree preferred or equivalent experience, industry certifications a plus. 
  • ServiceNow experience. 
  • Hardware break-fix assistance 
  • PC imaging processes and procedures 
  • Troubleshooting  
  • Mobile phone support 
  • Audio Visual support 

 

What you can expect

There’s so much more to enjoy about being at Computacenter than just having a rewarding career. In addition to offering competitive compensation plans and long-term career opportunities, we provide an attractive mix of benefit plans to contribute to your good health, future financial security, and peace of mind.

 

About us

Computacenter is a leading independent technology partner, trusted by large corporate and public sector organizations. We help our world-renowned customers to source, transform, and manage their IT infrastructure to deliver digital transformation, enabling users and their business. We’re a public company quoted on the London FTSE 250 (CCC.L) and employ over 20,000 people worldwide. In the US, we support some of the country’s best-known businesses with regional hubs in San Francisco and Irvine, CA; Norcross, GA; Plano, TX; and New York City; and Integration Centers in Silicon Valley and Atlanta. www.computacenter.com/us