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IT Deskside Engineer/ Customer Engineer

2 months ago

Wilmington, United States Orion Global Managed Services US Inc Full time $27
Job DescriptionJob Description

**This is an on-site 1099 Contract role payable at $27 per hour**

Overview

We are looking for an experienced IT Deskside Customer Support Engineer with a track record of providing exceptional customer service who can provide onsite, maintenance and support services in a highly demanding environment. The successful candidate will have a minimum of 7 years of experience delivering these services in a large corporate environment.

As a Customer Engineer, you will provide a range of hardware, software, and network technical support, that includes troubleshooting, staging and configuration, and resolving tickets for internal and external customers.

What you'll be doing:

-Performing a complex range of technical work activities either remotely or at the customer's site to meet business and customer requirements.
-Coordinating small teams delivering basic work packages in line with company processes to meet business and customer requirements.
-Providing Technical Leadership in own specific area of expertise.
-Documenting and reporting on work completed to ensure compliance with Company and Customer Procedures.

What you have:

-7 years experience in IT Service environment.
-Experience with ticketing systems such as ServiceNow.
-You must be authorized to work in the United States.

Bonus points:

-BA or equivalent technical school degree preferred or equivalent experience, industry certifications a plus.
-ServiceNow experience.
-Hardware break-fix assistance
-PC imaging processes and procedures
-Troubleshooting
-Mobile phone support
-Audio Visual support

This is a 6-month 1099 contract role with the potential to be extended past this initial timeframe

Shifts: Monday-Friday 8:00am-5:00pm

Pay: $27 per hour

**Immediate start pending successful interview and relevant checks**

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