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it customer support rep iv

2 months ago

Wilmington, United States Randstad Full time

it customer support rep iv.

  • wilmington , north carolina

  • posted 3 days ago

job details

summary

  • $51 - $52 per hour

  • contract

  • associate degree

  • category computer and mathematical occupations

  • reference1063936

job details

job summary:

Scope of Position:

  • The position will also participate in or occasionally lead projects to meet the plant's objectives, drive cost reduction efforts and participate in capacity expansion efforts.

  • Assist in the management of the client's warehouse system, as well as coordinating between planners and ERP application engineers.

Day to Day Responsibilities:

  • Assist team of engineers to provide production support and troubleshooting for 24/7 manufacturing operation. Work with production associates, technicians, and engineers to ensure reliable equipment operation via automated control systems and user interfaces.

  • Support process and product optimization/improvement efforts.

  • Some after hours, on-call support may be needed.

Required Education & Experience:

  • Bachelor's in Computer Science, or Associate's Degree with 2-3 years of experience

  • 1-3 years in a technical role, support role or relevant experience is ideal

Desired Skills:

  • Some knowledge of databases and SQL is strongly desired

  • Helpdesk experience

  • MS Windows and Microsoft Office.

  • Experience in production support in a manufacturing environment

  • Problem-solving and debugging skills; ability to understand real needs behind operations requests

Hours and location of Work:

  • Monday-Friday 8AM - 5PM

  • Occasional off-hours on call

  • Expected to relocate to the Wilmington, NC area

location: Wilmington, North Carolina

job type: Contract

salary: $51 - 52 per hour

work hours: 8am to 5pm

education: Associates

responsibilities:

Day to Day Responsibilities:

  • Assist team of engineers to provide production support and troubleshooting for 24/7 manufacturing operation. Work with production associates, technicians, and engineers to ensure reliable equipment operation via automated control systems and user interfaces.

  • Support process and product optimization/improvement efforts.

  • Some after hours, on-call support may be needed.

qualifications:

  • Experience level: Experienced

  • Minimum 2 years of experience

  • Education: Associates (required)

skills:

  • SQL (2 years of experience is preferred)

  • Technical role (2 years of experience is required)

  • Helpdesk (2 years of experience is preferred)

  • MS Windows (2 years of experience is preferred)

  • Problem-solving (2 years of experience is preferred)

  • Microsoft Office (2 years of experience is preferred)Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).This posting is open for thirty (30) days.