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IT Customer Support Representative IV

2 months ago

Wilmington, United States Compunnel Full time

Description Benefits: It is recommended that employers include a general description of any health or compulsory benefits for compliance with Pay Transparency laws. Scope of Position: The position will also participate in or occasionally lead projects to meet the plant's objectives, drive cost reduction efforts and participate in capacity expansion efforts. Assist in the management of Client's warehouse system, as well as coordinating between planners and ERP application engineers. Day to Day Responsibilities: Assist team of engineers to provide production support and troubleshooting for 24/7 manufacturing operation. Work with production associates, technicians, and engineers to ensure reliable equipment operation via automated control systems and user interfaces. Support process and product optimization/improvement efforts. Some after hours, on-call support may be needed. Required Education & Experience: Bachelor’s in Computer Science, or Associate’s Degree with 2-3 years of experience 1-3 years in a technical role, support role or relevant experience is ideal Desired Skills: Some knowledge of databases and SQL is strongly desired Helpdesk experience MS Windows and Microsoft Office. Experience in production support in a manufacturing environment Problem-solving and debugging skills; ability to understand real needs behind operations requests Education: Bachelors Degree