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Student Technical Support Assistant II _On-Campus FWS
1 month ago
Position Information
Fill out your application carefully and completely, including attaching the correct documents as requested. You will NOT be able to withdraw and reapply if you make a mistake.
Positions may close unexpectedly if they reach a high number of applicants. It is in your best interest to apply promptly to any positions that interest you.
If this position title includes the label On-Campus FWS or Off-Campus FWS, it is for students with a Federal Work Study (FWS) award for the current school year ONLY. Applicants to these positions will be required to verify this by attaching their FWS Program Student Statement as a required document. Do not apply unless you meet this criterion.
Position Title
Student Technical Support Assistant II _On-Campus FWS
Level of Support
Student Support II
Position Type
On-Campus FWS
Number of Openings
8
Work Hours
Before Standard Business Hours (M-F before 8am) , During Standard Business Hours (M-F 8am-5pm), After Standard Business Hours (M-F after 5pm)
Wage Per Hour
18.00
Division/School
Division of Information Technology
Department Name
643003 ENDPOINT SUPPORT AND DEVELOPMENT -N
Department Bio
GW Information Technology (GW IT) is the chief provider of technology infrastructure, services, and applications at the George Washington University. We partner with stakeholders across GW to equip students, staff, and faculty with the technology know-how and tools necessary to achieve academic excellence.
GW IT's SEAS/SPH/LAI support pod provides technical assistance and information to GW's School of Engineering and Applied Sciences (SEAS), School of Public Health (SPH), and GW Libraries and Academic Innovation (LAI).
Position Specific Summary
Duties for the Technical Support Assistant II role include:
- Responding to customer support inquiries
- Performing remote and in-person technology assistance
- Responding to dispatch support requests for technology assistance in classroom and conference rooms
- Coordinating with the IT Support Center (ITSC) and other GW IT staff on support requests
- Creating, modifying, and resolving support tickets
- Training peers on processes and daily operational tasks
- Providing assistance to GW IT staff with student training and coaching
- Identifying trends in client interactions by location and type in order to quickly recognize problems and communicate to the appropriate Tier 2 teams and management
- Providing information about GW IT services to the university community
Standard Position Description
The student will provide technical and computer support assistance to departments and customers. Tasks may include: providing customer service to individuals with technical issues or requests, maintaining technical systems, set up and/or operate computer, audiovisual, and/or sound systems. Special projects or other duties may be assigned related to specific departmental needs.
Professional Outcomes
Critical Thinking, Communication, Teamwork, Leadership, Professionalism, Inclusion, Technology and Data
Required Qualifications
Some applicable educational, technical, or professional experience required, some training will be provided.
Preferred Qualifications
- Experience providing excellent customer service for a technology-focused role
- Good written and oral communication skills and experience writing technical support documentation
- Ability to learn and coach junior staff on support processes and procedures
- Experience working on a team to achieve organizational goals
Posting Detail Information
Job Open Date
07/15/2024
Job Close Date
08/09/2024
Campus Location
Foggy Bottom
Work Type Designation
In-Person
Report to Manager Name
Brent Delaney
Hiring Manager Name
Brent Delaney
Special Instructions Summary
EEO Statement
The university is an Equal Employment Opportunity/Affirmative Action employer that does not unlawfully discriminate in any of its programs or activities on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or expression, or on any other basis prohibited by applicable law.
Background Check
The student employee will:
Work in or have access to residence halls or other restricted areas, or have access to university key - Background check required.
