Technical Support Analyst II

2 weeks ago

Washington, Washington, D.C., United States Global Resource Solutions, Inc. Full time
Job Overview

Global Resource Solutions, Inc. (GRS) is on the lookout for a dedicated, detail-oriented, and skilled individual to fill the role of Help Desk Specialist II.

Position Summary: The Help Desk Specialist II is responsible for delivering assistance to end users across a range of technical issues. This role involves identifying, investigating, and resolving technical challenges. The specialist will respond to requests for technical support via telephone, email, and in-person inquiries. Additionally, they will document, track, and monitor issues to ensure prompt resolution.

Key Responsibilities:

  • Install and support commercial software, including necessary upgrades.
  • Update the solutions database with relevant resolutions.
  • Engage in problem-solving, hardware/software installation, and configuration in accordance with computing standards while providing client support for all network and desktop systems.
  • Monitor and enforce IT policies and procedures.
  • Assist in setting up new users within IDAM and various security LDAP protocols.
  • Install and configure computers, monitors, network infrastructure, and peripherals such as printers and scanners.
  • Maintain, upgrade, and repair PCs/laptops and Windows desktop applications across all systems.

Qualifications:

  • A minimum of five (5) years of experience in Information Technology or a related field.
  • A Bachelor's Degree in Computer Science, Information Technology, or equivalent experience.
  • Must fulfill position and certification requirements as outlined in DoD Directives for Information Assurance Technician Level 2 within six months of hire.

Security Requirements:

  • Current Top Secret Clearance with SCI Eligibility
  • Eligibility for access to Special Access Programs
  • Willingness to undergo a Counterintelligence Polygraph

Skills:

  • Familiarity with security policies/manuals and relevant DCIDs/JAFANs and other guiding documents.
  • Ability to thrive in a dynamic environment and effectively collaborate with various DOD, military/civilian personnel, and industry partners.
  • Proficient in Microsoft Office Suite (Word, PowerPoint, Excel).
  • Exhibit a high degree of originality, creativity, and initiative with minimal supervision.
  • Willingness to travel within the organizational geographic Area of Responsibility (AOR), which may include extensive air and ground transportation.

Physical Requirements: This role requires the ability to sit, bend, reach, stoop, squat, stand, and walk.

Communication Skills: Exceptional customer service skills via phone and face-to-face interactions, along with excellent written and verbal command of English.

An exciting and fulfilling career opportunity awaits you at Global Resource Solutions, Inc. (GRS). GRS is a management consulting firm serving government and business sectors, offering a wide range of career opportunities and a comprehensive benefits package, including medical, dental, vision, short/long-term disability, life insurance, and a retirement plan. GRS is an Equal Opportunity / Affirmative Action employer, ensuring that all qualified applicants receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

This employer participates in E-Verify and will provide the federal government with necessary information to confirm your authorization to work in the U.S.

  • Technical Support Analyst II

    2 weeks ago

    Washington, Washington, D.C., United States Global Resource Solutions, Inc. Full time

    Position OverviewGlobal Resource Solutions, Inc. (GRS) is in search of a dedicated, detail-oriented, and skilled individual for the role of Technical Support Analyst II.Role Summary:The Technical Support Analyst II is responsible for assisting end users with a variety of technical issues. This role involves identifying, investigating, and resolving technical...

  • Technical Support Analyst II

    1 week ago

    Washington, Washington, D.C., United States Global Resource Solutions, Inc. Full time

    Job OverviewGlobal Resource Solutions, Inc. (GRS) is on the lookout for a dedicated, detail-oriented, and skilled individual to fill the role of Help Desk Specialist II.Position Summary: The Help Desk Specialist II is responsible for providing assistance to end users on a range of technical issues. This role involves identifying, researching, and resolving...

  • Technical Support Analyst II

    1 week ago

    Washington, Washington, D.C., United States Global Resource Solutions, Inc. Full time

    Job OverviewGlobal Resource Solutions, Inc. (GRS) is on the lookout for a dedicated, detail-oriented, and skilled individual to fill the role of Help Desk Specialist II.Position Summary: The Help Desk Specialist II is responsible for providing assistance to end users facing various technical challenges. This role involves identifying, investigating, and...

  • Technical Support Analyst

    2 weeks ago

    Washington, Washington, D.C., United States InsideHigherEd Full time

    Technical Support Analyst - Inside Higher EdInside Higher Ed is dedicated to providing innovative solutions and services that enhance the educational experience for students and faculty alike. Our team is composed of passionate professionals committed to fostering an inclusive environment and driving technological advancements in higher education.Position...

  • Technical Support Analyst

    2 weeks ago

    Washington, Washington, D.C., United States ALTA IT Services Full time

    Job OverviewTechnical Support Analyst (Intermediate)ONSITE in Washington DC NWShift: 8:00am – 4:30pmU.S. Citizenship is required due to Federal Government regulations.Ability to pass a Federal background check is necessary for Level 4 Public Trust Clearance. This position requires onsite presence, Monday through Friday. POSITION SUMMARY:The Application and...

  • Technical Support Analyst

    2 weeks ago

    Washington, Washington, D.C., United States Sylver Rain Consulting Full time

    Sylver Rain Consulting is a leading provider of IT solutions, renowned for delivering skilled professionals to address diverse business requirements. Our expertise encompasses custom software development, cloud services, IT project management, compliance with 508 standards, artificial intelligence innovations, machine learning, and systems integration. We...

  • Technical Support Analyst

    2 weeks ago

    Washington, Washington, D.C., United States ManTech Full time

    Elevate your career with a dynamic team at ManTechManTech is seeking a committed Help Desk Support Specialist to enhance their support operations. Key responsibilities include:Delivering technical support to clients through various communication channelsConducting remote diagnostics and resolving technical issuesWorking collaboratively with cross-functional...

  • Technical Support Analyst

    2 weeks ago

    Washington, Washington, D.C., United States CHANGING TECHNOLOGIES Full time

    Job OverviewWe are seeking a dedicated Technical Support Analyst to join our team at CHANGING TECHNOLOGIES. This role is essential in ensuring that our users receive top-notch assistance and support.Key Responsibilities:Engage with users to identify and troubleshoot issues effectively.Facilitate a structured approach to problem management, encompassing...

  • Technical Support Analyst

    2 weeks ago

    Washington, Washington, D.C., United States Tria Federal (Tria) Full time

    Job OverviewLocation: Washington, DCEmployment Type: Full TimeClearance Requirement: Ability to obtain & maintain a Public Trust ** US Citizenship and the ability to obtain and maintain the clearance level stated above are required for this specific opportunity. Tria Federal (Tria) is unable to sponsor at this time.About Tria Federal:Tria Federal (Tria)...

  • Technical Support Analyst

    1 week ago

    Washington, Washington, D.C., United States Hartwig Staffing Full time

    Position OverviewHartwig Staffing is collaborating with a reputable organization seeking to enhance their team with a contract Technical Support Analyst. This role offers competitive compensation, and it is essential to be present on-site.Key Qualifications:Associate degree accompanied by over 5 years of pertinent experience.Proficiency in utilizing the...

  • Technical Support Analyst

    1 week ago

    Washington, Washington, D.C., United States Progression Incorporated Full time

    Job OverviewPosition: IT Support Specialist (Entry Level)Location: Washington, DCRequirements:Active Top-Secret clearance is mandatoryExperience in IT Support / Help Desk Tier I & IIMinimum of 2 years in professional IT Support, including Laptop, Mobile Device, and Desktop Support2+ years utilizing Remedy Ticketing2+ years of experience with Active...

  • Technical Support Analyst

    2 weeks ago

    Washington, Washington, D.C., United States Marathon TS Full time

    Job OverviewMarathon TS is seeking a Technical Support Analyst to assist in our operations at FEMA.Key ResponsibilitiesThe ideal candidate will possess the following:Proficiency in Microsoft Office Suite: A minimum of 5 years of experience with tools such as Word, Excel, and PowerPoint.Analytical Expertise: Ability to process extensive information and...

  • Lead Technical Support Analyst

    1 week ago

    Washington, Washington, D.C., United States ManTech Full time

    Become a part of our dedicated team at ManTech InternationalWe are in search of a Lead Technical Support Analyst - Cleared Tier 2 to assist our end-user community. In this position, you will diagnose and resolve issues related to hardware, software, and network systems to maintain high levels of customer satisfaction.Key Responsibilities:Deliver advanced...

  • Technical Support Specialist

    2 weeks ago

    Washington, Washington, D.C., United States Progression Incorporated Full time

    Technical Support Specialist (Level I & II)Progression Incorporated is seeking a dedicated Technical Support Specialist at Level I & II to enhance our team. The ideal candidate will possess a solid background in desktop operating systems, adeptness in troubleshooting business applications, and a commitment to delivering exceptional technical assistance.Key...

  • Financial Analyst II

    4 weeks ago

    Washington, Washington, D.C., United States Washington Metropolitan Area Transit Authority Full time

    General Hybrid Work Statement: This opportunity is a hybrid opportunity allowing for flexibility between virtual and in-person work subject to the Authority's telework policy. Financial Analyst II Marketing Statement: The Financial Analyst II assembles, analyzes, and compiles Metros financial results for internal and external audiences to promote telling...

  • Technical Support Analyst

    1 week ago

    Washington, Washington, D.C., United States ProSphere Full time

    Overview ProSphere is looking for a dedicated Help Desk Specialist to provide exceptional support for our clients in the government sector. Location: Remote Clearance: Active Secret Clearance Required Key Responsibilities Oversee user accounts, applications, and the ServiceNow ticketing system while ensuring prompt and accurate customer...

  • Technical Targeting Analyst

    5 months ago

    Washington, Washington, D.C., United States Non-Departmental Agency Full time

    Summary Technical Targeting Analysts evaluate technical and scientific data to provide insights that unite technical operations and development activities to maximize intelligence collection strategies.Duties As a Technical Targeting Analyst at CIA, you will enable the Agency to collect intelligence against our nation's highest priority threats in a global...

  • Technical Support Analyst

    2 weeks ago

    Washington, Washington, D.C., United States The Evolvers Group Full time

    REQUIREMENTS:Minimum of five (5) years of experience in providing technical support within a Microsoft Windows environment.Act as a Tier 2 or Tier 3 Technical Support Specialist.Must possess a strong customer service orientation and be self-driven.Exhibit analytical and problem-solving capabilities.Excellent interpersonal and communication skills to engage...

  • Financial Analyst II

    3 weeks ago

    Washington, Washington, D.C., United States Advanced Program Analytics Full time

    Financial Analyst II Washington D.C. Description:Provide assistance in researching and writing responses to comptroller, DASN, OPNAV, Congressional and other higher-level authority questions and inquiries.Support development, coordination, and/or review of time critical responses (e.g. reclama, briefings, impact/risk analysis), and provide support for time...

  • Program Management Office Analyst II

    1 week ago

    Washington, Washington, D.C., United States Amentum Full time

    Amentum is seeking a skilled Program Management Office Analyst II to support a NAVSEA Contract and contribute to the Marine Engineering Group. The Industrial Engineering, Technical Policy and Standards Group is the Navy's technical authority for developing and maintaining NAVSEA technical policy, guidance, and standards, and providing governance. This group...