Application Support Specialist

2 weeks ago

Olympia, United States Nisqually Red Wind Casino Full time
Benefits of Working at Nisqually Red Wind Casino Include :
  • FREE Medical/Dental/Vision (Spouse and dependent coverage is also available at low rates and reasonable deductibles)
  • FREE Short-Term Disability, Life and Accident Insurance
  • FREE Meal during shift
  • FREE gaming license renewals
  • $1 per hour shift differential
  • Paid Time Off & Paid Holidays
  • Floating holidays
  • 401(K) Retirement Program (match up to 4%)
  • Aflac
  • Tuition Reimbursement
  • Health & Wellbeing Reimbursements
  • Team Member Assistance Program (The Team Member Assistance Program (EAP) provides our team members and their eligible dependents with confidential access to short-term, professional counseling and legal services at no additional cost.)
  • Team Member Awards and Incentives (perfect attendance awards and yearly service awards)
  • Flex spending and Dependent care spending
  • Career advancement opportunities
  • Periodic Team Member contests and giveaways
  • Team Member dining and gift shop discounts
POSITION OBJECTIVES: Provide Tier 2 support for computer systems to assist System Administrators and casino Team Members in providing exceptional service and value to casino guests.

Our Mission: To enhance continued economic viability and quality of life for the Nisqually Indian Tribe, our Team Members, and the neighboring communities.

Our Vision: Creating incredible experiences.

Our Core Values: Integrity, Communication, Accountability, Respect, Teamwork.

JOB SUMMARY: The Application Support Specialist will have two roles. 1. As a Liaison between IT, casino, and vendor to resolve workflow and other operational issues. 2. Perform technical and skilled duties in the operation of enterprise, client/server and desktop computer systems and networks. The position will perform technical support for multiple on-premises, cloud, and peripheral equipment on enterprise computing systems. The position will work on a project team and individually. The IT Application Support Specialist will support software systems that reach across multiple casino and resort operational areas and technical platforms that includes the technical installation, training, support as well as administration and troubleshooting support of windows platforms and SQL servers.

Requirements

QUALIFICATIONS

Required skills and knowledge:
  • High school diploma or GED certificate
  • Bachelor's degree Required (Information Systems or a similar Technical Degree) and 2 years of job experience in a technical field OR 5 years on the job experience in a technical field.
  • Must be dependable, responsible, and willing to work a flexible schedule.
  • Ability to respond to critical issues after working hours on a limited basis.
  • Excellent verbal and written communication skills.
  • Ability to work in a team environment.
  • Ability to work without direct supervision.
  • Possess excellent decision-making skills.
  • Ability to manage time effectively.
  • Administrative abilities, including record keeping.
  • Excellent customer service skills.
  • Pass NRWC pre-employment testing.
  • Ability to work all shifts including weekends and holidays.
  • Ability to obtain a Class III Gaming License.
Preferred skills and knowledge:
  • Industry specific knowledge of products such as Sage, Inform HMS, InfoGenesis, Everi, Red Rock, applications experience desired
  • Intimate knowledge of an organization's computing systems
  • Ability to explain complex ideas to those with limited IT and systems knowledge
  • Exceptional verbal and written communication skills
  • Listening ability and patience
  • Extraordinary customer service and relationship management experience
  • Critical thinking skills
PHYSICAL REQUIREMENTS:
  • Ability to stoop, kneel, crouch, reach, push, and pull.
  • Ability to stand or move around continuously for 8 or more hours
  • Ability to lift 75 pounds
  • Ability to tolerate a smoke-filled environment.
ESSENTIAL FUNCTIONS OF THE JOB:
  • Resolve complex hardware and software malfunctions
  • Schedule and facilitate end user training, application testing and validation
  • Make technical presentations internally and to outside departments
  • Determine performance, capacity, and utilization for system components
  • Assist in planning migrations to new or improved hardware and software products
  • Monitor application changes and additions to the systems
  • Act as liaison between IT Operations and other functional units for escalation purposes
  • Resolve complex hardware and software malfunctions
  • Schedule and facilitate end user training, application testing and validation
  • Create and update workflow, process, and data diagrams
  • Make technical presentations internally and to outside departments
  • Work with vendors to implement, manage and troubleshoot applications
  • Determine performance, capacity, and utilization for system components
  • Assist in planning migrations to new or improved hardware and software products
  • Monitor application changes and additions to the systems
  • Research new or updated technology
  • Act as liaison between IT Operations and other functional units
  • Perform other duties as assigned

NATIVE AMERICAN HIRING PREFERENCE

Rev: 8/25/2023

Salary Description

$28.93

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