Software Support Specialist

2 months ago

Jefferson City, United States Computer Service Professionals Full time

Software Support Specialist - Banking

LOCATION: Jefferson City, Missouri (On-Site) Position (Full-Time)

Software Support Specialists are responsible for the installation and support of software products and services for the banking industry nationwide. Function as a primary customer contact in a help desk environment for product implementation, support, and problem resolution. Be the face of our company and provide a professional and exceptional experience to our customers. Function in a team environment to ensure the goals of our company are obtained. Some travel required during new implementations.

JOB RESPONSIBILITIES:

  • Participate as a member of the help desk, working directly with remote customers on software support issues.
  • Investigate, gather information, and resolve issues for customers.
  • Work with team members from other product groups and 3rd party vendors when necessary for implementations and issue resolution.
  • Always maintain privacy of customer information and data security.
  • Configure, install, train, and document products and services delivered to customers.
  • Demonstrate a working knowledge of Windows desktops and general information technology and networking concepts.
  • Update help desk knowledgebase and user documentation as needed.
  • Travel to bank sites for installations and training.
  • Keep up to date with enhancements and issues to ensure proper information is being provided to customers.
  • Maintain a positive, professional attitude toward customers and co-workers.
  • Inform key management personnel of any customer or project concerns.
  • Be a team player and assist in roles where you are needed.
  • Self-motivation, initiative, and problem solving skills are crucial to excel.
  • Dependability and accountability to ensure tasks and projects are completed timely and accurately.
  • Ability to express ideas clearly in both written and oral communications.

JOB REQUIREMENTS:

  • Associate degree or equivalent combination of experience or training. Banking experience preferred but not required.
  • Available to travel on an as needed basis to perform job duties as well as an on-call rotation when knowledge is obtained.

Employees are rewarded with first rate compensation and benefits package that include:

  • Paid vacation
  • Paid holidays
  • Paid sick/personal leave
  • Basic life and long-term disability insurances
  • Medical
  • Dental
  • Vision
  • Voluntary life insurance
  • 401 (k) company-match savings plan

SEND RESUME TO: psmith@cspiinc.com

Or Mail Resume To:

(CSPI) Computer Service Professionals, Inc.

Attention: Human Resources

805 W. Stadium Blvd.

Jefferson City, MO 65109

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