IT Laboratory Support Specialist
4 weeks ago
We are seeking a highly skilled IT Laboratory Support Specialist to join our team at Precise Software Solutions Incorporated. As a key member of our team, you will provide first-line hardware and software IT support for instrument controllers on our isolated laboratory network and associated peripherals.
The ideal candidate will have a combination of laboratory and IT experience/education, with a minimum of 2 years' experience in a laboratory environment and 2 years' IT support experience with direct user contact. You will be responsible for resolving support requests to meet customer satisfaction and continuous service delivery demands, working in a fast-paced, secure environment.
Key Responsibilities:
- Provide prompt response to support requests received via tickets or other contacts to minimize disruption of laboratory workflow.
- Accurately and promptly document support requests using the IT service desk system and manage open tickets in compliance with SLAs and project expectations.
- Assist with installations, moves, decommissions, and networking of all laboratory equipment with controllers.
- Install and configure new IT equipment, perform upgrades, and diagnose and resolve software and hardware incidents, including operating systems Windows XP-Windows 11 and Mac, across a range of software applications, and including associated peripherals such as printers and scanners.
- Take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible while maintaining data integrity; escalate incidents to other support teams or team members as necessary to provide prompt and appropriate support.
- Image existing scientific controllers regularly for emergency restoration in the event of a hardware failure.
- Collaborate with other teams to manage data backups and data restoration and to resolve connectivity issues.
- Create, maintain, and publish relevant support documentation to assist all staff in the quick resolution of their incidents and service requests and enable users to become more self-sufficient.
- Coordinate with equipment manufacturers as they install, maintain, and troubleshoot instruments and instrument controllers; work with them as needed to resolve integration and connectivity issues.
- Collaborate with other agency teams to maintain the scientific network and to manage data backups and data management.
- Provide new user day-to-day support, after training on LIMS configuration and its integration with site instrumentation and instrument applications.
- Be willing to attend internal training as necessary to keep up to date with the latest technology and internal system processes.
- Maintain a first-class level of customer service ensuring that all customers are treated efficiently and in an appropriate manner.
- Maintain excellent verbal communication skills with the ability to communicate effectively with technical and non-technical colleagues at all levels in the organization.
- Be a highly motivated team player with the skills and ability to manage changing priorities.
- Undertake other duties not specifically stated which from time to time are necessary.
Key Requirements:
- Must have a combination of laboratory and IT experience/education.
- Minimum 2 years' experience in a laboratory environment
- Minimum 2 years IT support experience with direct user contact and demonstrated gold-standard customer service.
- Applicants with past experience providing both direct IT and LIMS support in a testing laboratory preferred.
- BioMedical IT experience or equivalent desirable.
- Passion for solving problems and helping people resolve issues.
- Demonstrated exceptional oral and written communication skills.
- Ability to work as part of a remote team or with geographically dispersed team.
- Customer service attitude: Patience, people skills and a sense of humor.
- Ability to work in a laboratory environment that may require adherence to safety practices, regular contact with laboratory staff, and the ability to travel around the facility and complete installation and maintenance tasks as required. Tasks may require walking, standing, bending and stretching, and lifting as well as manual dexterity.
- Familiarity with one or more LIMS applications helpful.
- Experience with Quality and Analytical Testing processes preferred.
- Experience with Waters Empower/NuGenesis and/or LabX helpful.
- Must be able to pass a background check and secure Public Trust clearance.
Minimum Education:
BA/BS (Computer Science, Information Technology/Systems) or combined 6 years' IT experience and education; laboratory science education or experience required. Extensive experience may be substituted for required degrees at employer discretion.
-
Medical Laboratory Specialist
4 weeks ago
Port Jefferson, New York, United States New York Cancer & Blood Specialists Full timeMedical Laboratory SpecialistAt New York Cancer & Blood Specialists, we foster an environment where passionate professionals thrive. Our team of experts is united by a mission: redefining what's possible against cancer and blood disorders. With cutting-edge treatments and groundbreaking research, we're innovators reshaping modern medicine. The Medical...
-
Laboratory IT Specialist I- Jefferson, AR
2 weeks ago
Jefferson, United States Precise Software Solutions Full timeJob Title: IT Laboratory Support Specialist FSLA: Exempt Work Location Successful candidates will support a laboratory on-site to meet general laboratory network IT needs and to provide LIMS software support to end users. Candidates must be able to commute and work Monday through Friday ina designated lab. Potential positions are in: Alameda, CA Atlanta,...
-
Clinical Laboratory Specialist
1 month ago
Jefferson, New Hampshire, United States K.A. Recruiting Full timeExciting Opportunity for a Medical Laboratory Technician in a Beautiful New Hampshire SettingEnjoy a beautiful outdoor setting and a full-time position with a competitive salary and benefits package Weekend night shift - Friday, Saturday, Sunday The Medical Laboratory Technician will assist the medical technologist in performing laboratory procedures and...
-
Therapeutic Support Specialist
4 weeks ago
Jefferson, Wisconsin, United States Soliant Full timeSoliant Health is a leading provider of healthcare professionals and solutions. We are currently seeking a highly skilled Therapeutic Support Specialist to join our team in the Jefferson, Wisconsin area.This is a fantastic opportunity for a dedicated and passionate individual to make a real difference in the lives of school-age children. As a Therapeutic...
-
Implementation Specialist
4 weeks ago
Port Jefferson, New York, United States New York Cancer & Blood Specialists Full timeJob Summary: We are seeking a highly skilled Lab Integration Specialist - Quality Assurance to join our team at New York Cancer & Blood Specialists. As a key member of our Implementation team, you will be responsible for developing and delivering training to new and existing team members, ensuring compliance and quality assurance with all Laboratory policies...
-
Systems Support Specialist II
1 week ago
Jefferson, United States Generac Power Systems Full timeWe are Generac, a leading energy technology company committed to powering a smarter world. Over the 60 plus years of Generac’s history, we’ve been dedicated to energy innovation. From creating the home standby generator market category, to our current evolution into an energy technology solutions company, we continue to push new boundaries. The Systems...
-
Clinical Pathology Laboratory Professional
2 weeks ago
Jefferson City, Missouri, United States AmplifyBio Full timeAbout the RoleAmplifyBio is seeking a skilled Clinical Pathology Technician to join our growing team. As a key member of our laboratory team, you will be responsible for performing routine automated and manual procedures in the areas of hematology, clinical chemistry, coagulation, urinalysis, and parasitology in accordance with Good Laboratory Practices...
-
Software Support Specialist
4 weeks ago
Jefferson City, Missouri, United States Computer Service Professionals Full timeSoftware Support SpecialistAt Computer Service Professionals, Inc., we are seeking a skilled Software Support Specialist to join our team. As a primary customer contact in a help desk environment, you will be responsible for the installation and support of software products and services for the banking industry nationwide.Key Responsibilities:Investigate,...
-
Port Jefferson, United States OneOncology Full timeHematopathologist Opportunity New York Cancer & Blood Specialists - Core Medical LaboratoryPort Jefferson, NYJob Details:Occupation: Hematopathologist Location:Port Jefferson, NY Employment: Full-Time Opportunity: Private Practice, Outpatient Ideal Candidate: MD degree from an accredited institution AP or AP/CP board eligible or board certified with ABP...
-
Behavioral Support Specialist
4 weeks ago
Jefferson City, Missouri, United States State of Colorado Full timeJob Summary:The State of Colorado seeks a skilled Behavioral Support Specialist to join our team in providing high-quality behavioral services to residents at our Regional Centers. As a key member of our team, you will assist in the delivery of behavior analytic services, implementing programs directly with residents and training support staff.Key...
-
Lab Support Technician
1 month ago
Jefferson City, United States SSM Health Full timeIt's more than a career, it's a calling.MO-SSM Health St. Mary's Hospital - Jefferson CityWorker Type:RegularJob Summary:Under direct supervision, this position performs routine laboratory tasks according to procedures. May perform phlebotomy and/or waived testing. May also perform a variety of general clerical duties to support the laboratory department,...
-
Lab Integration Specialist
1 month ago
Port Jefferson, United States New York Cancer & Blood Specialists Full timeLab Integration Specialist - Quality Assurance Port Jefferson, NY At New York Cancer & Blood Specialists (NYCBS), we foster an environment where passionate professionals thrive. Our 200+ oncologists, hematologists, and staff across 25 locations are united by a mission: redefining what's possible against cancer and blood disorders. With cutting-edge...
-
Software Support Specialist
1 month ago
Jefferson City, United States Computer Service Professionals Full timeSoftware Support Specialist Software Support Specialists are responsible for the installation and support of software products and services for the banking industry nationwide. Function as a primary customer contact in a help desk environment for product implementation, support, and problem resolution. Be the face of our company and provide a professional...
-
Desktop Support Specialist
1 month ago
Jefferson City, Missouri, United States Insight Global Full timeJob SummaryWe are seeking a skilled Desktop Support Specialist to join our team at Insight Global. As a key member of our technical support team, you will be responsible for providing top-notch support to our clients, ensuring their technical needs are met and exceeded.Key ResponsibilitiesIdentify, triage, and resolve Level 1 & 2 Incidents within our Service...
-
Community Support Specialist
4 weeks ago
Jefferson City, Missouri, United States Wyndy LLC Full timeJob Summary:The Community Support Specialist at Wyndy LLC is responsible for providing assistance and support to individuals in need. This role involves fostering a positive and inclusive community environment, promoting independent living, and connecting individuals with necessary resources and services.Key Responsibilities:- Collaborate with various...
-
Medical Laboratory Technologist-PD
1 month ago
Port Jefferson, United States Catholic Health Service Full timeOverview At Catholic Health, our primary focus is the way we treat and serve our communities. We work collaboratively to provide compassionate care and utilize evidence-based practice to improve outcomes - to every patient, every time. We are committed to caring for Long Island. Be a part of our team of healthcare heroes and discover why Catholic Health was...
-
Molecular Pathologist
1 month ago
Port Jefferson, United States OneOncology Full timeMolecular Pathologist Opportunity New York Cancer & Blood Specialists - Core Medical LaboratoryPort Jefferson, NYJob Details:Occupation: Pathologist-Molecular Location:Port Jefferson, NY Employment: Full-Time Opportunity: Private Practice, Outpatient Ideal Candidate: Medical degree (MD) or Doctor of Osteopathic Medicine (DO) from an accredited institution...
-
Caregiver Support Specialist
4 weeks ago
Jefferson City, Missouri, United States A&C Private HomeCare Full timeCare Services for Seniors and Individuals with DisabilitiesA&C Private HomeCare is seeking a compassionate and reliable Caregiver Support Specialist to provide personalized care services to patients in the comfort of their own homes.Responsibilities include:Assisting with daily living activities, such as bathing, grooming, and dressingPreparing meals and...
-
Software Support Specialist
1 month ago
Jefferson City, Missouri, United States Computer Service Professionals Full timeJob SummaryComputer Service Professionals, Inc. is seeking a highly skilled Software Support Specialist to join our team. As a key member of our help desk, you will be responsible for providing exceptional support to our customers nationwide. Your primary focus will be on the installation and support of software products and services, ensuring a seamless...
-
Animal Research Specialist
4 weeks ago
Jefferson City, Missouri, United States Battelle Memorial Institute Full timeBattelle Memorial Institute is seeking a highly skilled Animal Research Specialist to join our Biomedical Research Center team. As a key member of our team, you will be responsible for conducting toxicology/chemistry laboratory activities to evaluate medical countermeasures for highly toxic materials and infectious organisms, utilizing the animal research...