Software Support Specialist

1 week ago


Jefferson City, Missouri, United States Computer Service Professionals Full time

Software Support Specialist

At Computer Service Professionals, Inc., we are seeking a skilled Software Support Specialist to join our team. As a primary customer contact in a help desk environment, you will be responsible for the installation and support of software products and services for the banking industry nationwide.

Key Responsibilities:

  • Investigate, gather information, and resolve issues for customers.
  • Work with team members from other product groups and 3rd party vendors when necessary for implementations and issue resolution.
  • Configure, install, train, and document products and services delivered to customers.
  • Travel to bank sites for installations and training.

Requirements:

  • Demonstrate a working knowledge of Windows desktops and general information technology and networking concepts.
  • Update help desk knowledgebase and user documentation as needed.
  • Maintain a positive, professional attitude toward customers and co-workers.
  • Inform key management personnel of any customer or project concerns.

What We Offer:

  • Paid vacation
  • Paid holidays
  • Paid sick/personal leave
  • Basic life and long-term disability insurances
  • Medical
  • Dental
  • Vision
  • Voluntary life insurance
  • 401 (k) company-match savings plan

Send your resume to Computer Service Professionals, Inc. for consideration.



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