Software Support Specialist
1 week ago
Software Support Specialist
At Computer Service Professionals, Inc., we are seeking a skilled Software Support Specialist to join our team. As a primary customer contact in a help desk environment, you will be responsible for the installation and support of software products and services for the banking industry nationwide.
Key Responsibilities:
- Investigate, gather information, and resolve issues for customers.
- Work with team members from other product groups and 3rd party vendors when necessary for implementations and issue resolution.
- Configure, install, train, and document products and services delivered to customers.
- Travel to bank sites for installations and training.
Requirements:
- Demonstrate a working knowledge of Windows desktops and general information technology and networking concepts.
- Update help desk knowledgebase and user documentation as needed.
- Maintain a positive, professional attitude toward customers and co-workers.
- Inform key management personnel of any customer or project concerns.
What We Offer:
- Paid vacation
- Paid holidays
- Paid sick/personal leave
- Basic life and long-term disability insurances
- Medical
- Dental
- Vision
- Voluntary life insurance
- 401 (k) company-match savings plan
Send your resume to Computer Service Professionals, Inc. for consideration.
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