Senior Banking Software Support Specialist
4 weeks ago
Computer Software Support Specialist - Banking (Senior Level) is responsible for the installation and support of software products and services for the banking industry nationwide. As a primary customer contact in a help desk environment, you will work directly with remote customers on software support issues, investigate and resolve issues, and collaborate with team members from other product groups and 3rd party vendors for implementations and issue resolution.
Key Responsibilities:- Participate in the help desk, working directly with remote customers on software support issues.
- Investigate, gather information, and resolve issues for customers.
- Collaborate with team members from other product groups and 3rd party vendors when necessary for implementations and issue resolution.
- Maintain the privacy of customer information and data security.
- Configure, install, train, and document products and services delivered to customers.
- Demonstrate a working knowledge of Windows desktops and general information technology and networking concepts.
- Update the help desk knowledgebase and user documentation as needed.
- Travel to bank sites for installations and training.
- Stay up-to-date with enhancements and issues to ensure proper information is being provided to customers.
- Maintain a positive, professional attitude toward customers and co-workers.
- Inform key management personnel of any customer or project concerns.
- Be a team player and assist in roles where you are needed.
- Self-motivation, initiative, and problem-solving skills are crucial to excel.
- Dependability and accountability to ensure tasks and projects are completed timely and accurately.
- Ability to express ideas clearly in both written and oral communications.
- Associate degree or equivalent combination of experience or training. Banking experience preferred but not required.
- Available to travel on an as-needed basis to perform job duties as well as an on-call rotation when knowledge is obtained.
- Paid vacation
- Paid holidays
- Paid sick/personal leave
- Free Basic life and long-term disability insurances
- Medical
- Dental
- Vision
- Voluntary life insurance
- 401(k) company-match savings plan
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