Computer Software Support Specialist, Banking

3 days ago

Jefferson City, Missouri, United States Computer Service Professionals Full time
Job Title: Computer Software Support Specialist, Banking

Computer Service Professionals, Inc. is seeking a highly skilled Computer Software Support Specialist to join our team in the banking industry. As a key member of our support team, you will be responsible for the installation and support of software products and services nationwide.

Key Responsibilities:
  • Function as a primary customer contact in a help desk environment for product implementation, support, and problem resolution.
  • Be the face of our company and provide a professional and exceptional experience to our customers.
  • Work in a team environment to ensure the goals of our company are obtained.
  • Participate as a member of the help desk, working directly with remote customers on software support issues.
  • Investigate, gather information, and resolve issues for customers.
  • Work with team members from other product groups and 3rd party vendors when necessary for implementations and issue resolution.
  • Maintain privacy of customer information and data security.
  • Configure, install, train, and document products and services delivered to customers.
  • Demonstrate a working knowledge of Windows desktops and general information technology and networking concepts.
  • Update help desk knowledgebase and user documentation as needed.
  • Travel to bank sites for installations and training.
  • Keep up to date with enhancements and issues to ensure proper information is being provided to customers.
  • Maintain a positive, professional attitude toward customers and co-workers.
  • Inform key management personnel of any customer or project concerns.
  • Be a team player and assist in roles where you are needed.
  • Self-motivation, initiative, and problem solving skills are crucial to excel.
  • Dependability and accountability to ensure tasks and projects are completed timely and accurately.
  • Ability to express ideas clearly in both written and oral communications.
Requirements:
  • Associate degree or equivalent combination of experience or training.
  • Banking experience preferred but not required.

We offer a competitive compensation and benefits package that includes paid vacation, paid holidays, paid sick/personal leave, free basic life and long-term disability insurances, medical, dental, vision, voluntary life insurance, and a 401(k) company-match savings plan.

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