Software Support Specialist

2 days ago


Iowa City, Iowa, United States Leepfrog Technologies Full time
Job Title: Overnight Software Support Specialist

At Leepfrog Technologies, we are seeking a highly skilled and detail-oriented Overnight Software Support Specialist to join our team. As a key member of our support team, you will be responsible for providing exceptional customer service to our clients, troubleshooting software and hardware issues, and ensuring the smooth operation of our CourseLeaf software.

Key Responsibilities:
  • Maintain a high level of customer satisfaction by addressing client requests in a timely and professional manner.
  • Efficiently manage client communication, assign and follow through with client requests, and troubleshoot software and hardware issues.
  • Collaborate with the support team to respond to client inquiries and resolve issues in a timely and organized fashion.
  • Support the rollout of new catalog editions for existing clients and publish updates as requested.
  • Provide after-hours assistance with system and network administration duties, including resetting equipment, basic hardware configuration, troubleshooting, and resolving problems.
Requirements:
  • Some college coursework or two years of related experience or equivalent combination of education and experience.
  • Customer support experience strongly preferred.
  • A high level of Internet literacy and experience with web systems, tools, and applications.
  • Light JavaScript, HTML, SQL, and CSS knowledge is a plus.
What We Offer:
  • A dynamic and supportive work environment.
  • The opportunity to work with a cutting-edge software solution.
  • A competitive salary and benefits package.


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