Software Support Specialist

3 days ago


Jefferson City, Missouri, United States Computer Service Professionals Full time
Job Summary

As a Software Support Specialist at Computer Service Professionals, you will play a critical role in ensuring the smooth operation of our software products and services for the banking industry nationwide.

Key Responsibilities
  • Provide primary customer contact in a help desk environment for product implementation, support, and problem resolution.
  • Function as a member of the help desk team, working directly with remote customers on software support issues.
  • Investigate, gather information, and resolve issues for customers in a timely and professional manner.
  • Collaborate with team members from other product groups and 3rd-party vendors when necessary for implementations and issue resolution.
  • Configure, install, train, and document products and services delivered to customers.
  • Travel to bank sites for installations and training, as needed.
Requirements
  • Associate degree or equivalent combination of experience or training.
  • Available to travel on an as needed basis to perform job duties.
  • Ability to express ideas clearly in both written and oral communications.
Benefits
  • Paid vacation
  • Paid holidays
  • Paid sick/personal leave
  • Basic life and long-term disability insurances
  • Medical
  • Dental
  • Vision
  • Voluntary life insurance
  • 401(k) company-match savings plan


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