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Service Coordinator

2 months ago

Monterey Park, United States Elite ISI Full time
Real Time Remote Security Solutions & Monitoring | No False Alarms (www.eliteisi.com)

Manage and coordinate all aspects of service operations, including scheduling, dispatching, and customer service. (reaching out to subs, contacting clients, onboarding subs etc.)

Ensure timely and efficient delivery of services to customers

Monitor service requests and assign technicians to appropriate jobs. (client response, confirm if cameras are on or off for techs, remote documentation when techs are on site)

Communicate with customers to schedule appointments and provide updates on service status

Maintain accurate records of service requests, work orders, and customer interactions

Reviewing DG and Voice down speakers to confirm aiming is accurate and voice down capabilities are functioning.

Requirements

Bachelor's degree in business administration or related field

2+ years of experience in service coordination or related field

Excellent communication and interpersonal skills

Strong organizational and multitasking abilities

Customer service orientation

Proficiency in Microsoft Office and service management software

Benefits:

401(k) retirement savings plan with company match

Medical, Dental, and Vision Insurance

Paid time off

Referral bonus program

Basic Life and Disability Insurance

Performance Bonus

Elite ISI is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. Therefore, we provide employment opportunities without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, or any other protected status in accordance with applicable law. If there are preparations or accommodations, we can make to help ensure you have a comfortable and positive interview experience, please let us know.