Guest Services Coordinator

2 weeks ago


Monterey, California, United States Portola Hotel & Spa Full time
Job Overview

Position Title: Peter B's Host/Hostess

Department: Peter B's

Reports To: Restaurant Manager

Division: Food & Beverage

Employment Status: Non-Exempt

Role Summary:

The Host/Hostess at Peter B's is essential in fostering a friendly and inviting environment for our patrons, ensuring they have a delightful dining experience. This role involves seating guests, managing waitlists, and interacting with customers to enrich their visit.

  • Provide outstanding customer service to enhance the guest experience
  • Welcome and seat guests with courtesy
  • Coordinate reservations with management
  • Maintain a thorough understanding of the restaurant layout and seating options
  • Communicate effectively with the service team and management
  • Handle incoming calls with professionalism
  • Keep the host stand organized and clean
  • Stay updated on menu items and promotional offers
  • Follow safety and service protocols

Ideal Candidate Attributes:

  • Friendly demeanor with a focus on customer satisfaction
  • Collaborative team player with excellent interpersonal skills
  • Attentive and responsive to the needs of guests
  • Flexible availability, including weekends and holidays

Additional Duties:

Ensure adherence to safety regulations and standards

Educational/Certification Requirements:

High School Diploma or equivalent

California Food Handlers/ServSafe Certification

State-approved Alcohol Management Certification

Required Skills and Abilities:

  • Detail-oriented and capable of thriving in a fast-paced setting
  • Strong problem-solving abilities
  • Basic proficiency in computer and phone usage

Previous Experience:

At least 6 months of experience in a restaurant setting

Physical Activity Summary:

Sitting: Rarely

Standing: Constantly

Walking: Constantly

Other Physical Activities: Bending, reaching, balancing, pushing/pulling, lifting (up to 50 lbs.), exposure to various conditions

Other Requirements:

Driving Vehicles/Equipment: No

Operating Equipment/Machinery: No

Exposure to Dust, Gas, Fumes: Yes

Exposure to Hazardous Materials: Yes

Hearing Impairment Acceptable: No

Color Vision Impairment: Yes

This job description outlines the responsibilities of a Host/Hostess at Peter B's. Duties may vary based on operational requirements. If you have a passion for delivering exceptional customer service in a vibrant environment, this position may be ideal for you.



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