Service Coordinator

1 week ago


Monterey Park, United States Elite ISI Full time

Job Type Full-timeDescriptionReal Time Remote Security Solutions & Monitoring | No False Alarms (www.eliteisi.com) Manage and coordinate all aspects of service operations, including scheduling, dispatching, and customer service. (reaching out to subs, contacting clients, onboarding subs etc.) Ensure timely and efficient delivery of services to customersMonitor service requests and assign technicians to appropriate jobs. (client response, confirm if cameras are on or off for techs, remote documentation when techs are on site) Communicate with customers to schedule appointments and provide updates on service statusMaintain accurate records of service requests, work orders, and customer interactionsReviewing DG and Voice down speakers to confirm aiming is accurate and voice down capabilities are functioning.Requirements2+ years of experience in service coordination or related fieldExcellent communication and interpersonal skillsStrong organizational and multitasking abilitiesCustomer service orientationProficiency in Microsoft Office and service management softwareBenefits: 401(k) retirement savings plan with company matchMedical, Dental, and Vision InsurancePaid time offReferral bonus programBasic Life and Disability InsurancePerformance Bonus Elite ISI is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. Therefore, we provide employment opportunities without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, or any other protected status in accordance with applicable law. If there are preparations or accommodations, we can make to help ensure you have a comfortable and positive interview experience, please let us know. Salary Description $21-$25


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