Community Outreach Coordinator

1 week ago

Monterey Park, California, United States LHH Recruitment Solutions Full time
Job Summary

LHH Recruitment Solutions is seeking a highly motivated and customer-focused Community Center Representative to join our team. As a Community Center Representative, you will be the primary point of contact for our community's seniors, providing exceptional customer service and support.

Key Responsibilities
  • Customer Service: Provide top-notch customer service to our community's seniors, responding to their inquiries and resolving issues in a timely and professional manner.
  • Benefits and Healthcare Support: Offer in-language support to members regarding benefits and healthcare access, ensuring they have a clear understanding of their options.
  • Medicare Advisory Services: Act as a knowledgeable Medicare Advisor, providing in-language assistance to members and helping them navigate the complexities of Medicare.
  • Event Planning and Coordination: Coordinate and plan health events at the community centers, working closely with our sales teams to develop engaging programs that meet the needs of our community.
  • Inventory Management and Logistics: Manage inventory, handle logistics, and ensure promotional items are stocked, maintaining a well-organized and efficient work environment.
  • Traffic Flow and Service Utilization: Monitor traffic flow and service utilization, performing routine equipment inspections to ensure our community centers are running smoothly.
  • Building Repairs and Space Management: Collaborate on building repairs and space management for meetings and programs, ensuring our community centers are safe and functional.
  • Program Development: Identify and develop exciting programs by engaging with the community and sales teams, creating opportunities for growth and development.
Qualifications
  • Customer Service Experience: Minimum of one year of customer service experience, with a proven track record of providing exceptional service.
  • Marketing Experience: One year of marketing experience preferred, with a focus on developing engaging programs and promotions.
  • Healthcare or Non-Profit Experience: Experience in healthcare, non-profit organizations, or senior community is a plus, demonstrating a passion for serving this population.
  • Event Planning or Coordination Experience: Event planning or coordination experience, with a focus on developing engaging programs and events.
  • Bilingual Proficiency: Bilingual proficiency in Mandarin or Cantonese, required, with the ability to communicate effectively with our community's seniors.
  • Life Agent and Notary Public License: Life agent and notary public license (preferred, training provided to the right candidate).
Skills
  • Excellent Customer Service Skills: Excellent customer service and presentation skills, with a focus on providing exceptional service to our community's seniors.
  • Passion for Serving Seniors: Passion for serving the senior population, with a focus on developing engaging programs and services.
  • Detail-Oriented and Organized: Detail-oriented with strong organizational skills, maintaining a well-organized and efficient work environment.
  • Positive Attitude and Reliability: Positive attitude, reliability, and dedication, with a focus on providing exceptional service to our community's seniors.
Pay Details

$22.00 to $24.00 per hour

Benefit Offerings

LHH Recruitment Solutions offers a comprehensive benefits package, including medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits, and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs.

In addition, our associates may be eligible for paid leave, including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

LHH Recruitment Solutions is an Equal Opportunity Employer/Veterans/Disabled.

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