Current jobs related to IT Technical Support Supervisor - Chicago - Old Republic General Insurance Group

  • IT Technical Support Supervisor

    1 month ago

    Chicago, United States Old Republic General Insurance Group Full time

    Job Title: IT Technical Support SupervisorJob Location: Chicago, ILJob Type: Full-timeOffice Schedule: Hybrid, 3 days in-officeDepartment: Information TechnologySupervisor: VP of Information TechnologyWho we are:As a company with over 100 years in its rich history, Old Republic hasn’t only withstood the test of time – it’s also helped set the standard...

  • IT Technical Support Supervisor

    1 month ago

    Chicago, United States Old Republic General Insurance Group Full time

    Job Title: IT Technical Support SupervisorJob Location: Chicago, ILJob Type: Full-timeOffice Schedule: Hybrid, 3 days in-officeDepartment: Information TechnologySupervisor: VP of Information TechnologyWho we are:As a company with over 100 years in its rich history, Old Republic hasn’t only withstood the test of time – it’s also helped set the standard...

  • Technical Supporter

    2 weeks ago

    CHICAGO, United States Guidehouse Full time

    p style="text-align:left">Job Family:Software Development & SupportTravel Required:Up to 10%Clearance Required:NoneWhat You Will Do:Directly support the ERP technical environment on a day to day basis including performing and leading solution analysis, design, development, coding, testing, implementation, maintenance and documentation of the Financial...

  • Technical Support Specialist

    21 hours ago

    Chicago, Illinois, United States Carbide-USA LLC Full time

    Job Summary:We are seeking a highly skilled Service Engineer to join our team at Carbide-USA LLC. As a Service Engineer, you will be responsible for providing technical support and services to our customers, ensuring their tooling requirements are met, and resolving any issues that may arise.Key Responsibilities:Collaborate with customers, sales engineers,...

  • Technical Support Analyst

    4 days ago

    Chicago, Illinois, United States NEW LIFE CENTERS OF CHICAGOLAND NFP Full time

    Position OverviewNew Life Centers is dedicated to providing comprehensive, community-focused mentoring initiatives for youth and their families in various neighborhoods. Our mission targets at-risk youth, including those affiliated with gangs or on probation, referred by local educational institutions and community organizations. By serving these...

  • IT Support Desk Supervisor

    7 days ago

    Chicago, United States Warrior Insurance Network Full time

    Job DescriptionJob DescriptionWe have an immediate opportunity for an experienced and talented IT Support Desk Supervisor for our innovative IT Department!The IT Service Desk Supervisor will direct and prioritize the workflow and resources of the IT Infrastructure Technicians staff. They will coordinate work schedules, training, manage reviews and...

  • IT Support Desk Supervisor

    7 days ago

    Chicago, United States Preferred Risk Insurance Full time

    Job DescriptionJob DescriptionWe have an immediate opportunity for an experienced and talented IT Support Desk Supervisor for our innovative IT Department!The IT Service Desk Supervisor will direct and prioritize the workflow and resources of the IT Infrastructure Technicians staff. They will coordinate work schedules, training, manage reviews and...

  • Technical Account Manager

    3 months ago

    Chicago, United States Shartega IT, Inc. Full time

    Job DescriptionJob DescriptionJob Description:The Technical Account Manager (TAM) is responsible for assessing and aligning technology for our customers. This includes developing and maintaining a deep technical knowledge of the client environment. Further, performing on-site alignment visits and technical alignment assessments are core functions of this...

  • Technical Account Manager

    3 months ago

    Chicago, United States Shartega IT, Inc. Full time

    Job DescriptionJob DescriptionJob Description:The Technical Account Manager (TAM) is responsible for assessing and aligning technology for our customers. This includes developing and maintaining a deep technical knowledge of the client environment. Further, performing on-site alignment visits and technical alignment assessments are core functions of this...

  • Technical Laboratory Supervisor

    16 hours ago

    Chicago, Illinois, United States Alverno Laboratories Full time

    Job SummaryAlverno LaboratoriesJob Title: General Laboratory SupervisorJob Summary:We are seeking a highly skilled and experienced Laboratory Supervisor to join our team at Alverno Laboratories. As a Laboratory Supervisor, you will be responsible for the front-line operations of testing in the laboratory, including troubleshooting instrument problems,...

  • Technical Support Coordinator

    1 week ago

    Chicago, Illinois, United States NEW LIFE CENTERS OF CHICAGOLAND NFP Full time

    Position OverviewNew Life Centers is dedicated to providing comprehensive, community-focused mentoring initiatives for youth and their families. Our primary aim is to engage with gang-involved youth, those on probation, and at-risk individuals referred by local educational institutions and community organizations. By addressing these needs, we strive to...

  • Junior IT Support Specialist

    4 weeks ago

    Chicago, United States Protek-IT Full time

    Job DescriptionJob DescriptionJob DescriptionAre you looking to start a career in IT and gain real-world experience?Protek-IT seeks a Junio IT Support Specialist who is eager to learn and passionate about technology. You'll receive training from experienced professionals to become self-sufficient and gain extensive IT expertise.Position Summary:As a...

  • Technical Support Coordinator

    4 days ago

    Chicago, Illinois, United States NEW LIFE CENTERS OF CHICAGOLAND NFP Full time

    Position OverviewNew Life Centers is dedicated to providing comprehensive, community-oriented mentoring initiatives for youth and their families in various neighborhoods. Our primary focus is on supporting gang-involved youth, those on probation, and at-risk individuals referred by local educational institutions and community organizations. By addressing...

  • Technical Support Specialist

    3 months ago

    Chicago, United States TalentWave Full time

    Network Perception is looking for a driven, highly motivated technical support person interested in joining an exciting early stage company in the network security space. The core responsibilities for this position are managing support requests and being the liaison between clients and the software development team. Duties will include creating support...

  • Technical Support Specialist

    1 week ago

    Chicago, Illinois, United States EMPIST Full time

    Position: Technical Support SpecialistLocation: Hybrid - Chicago, ILSchedule: Remote on Mondays and Fridays; In-office on Tuesdays, Wednesdays, and Thursdays.We are seeking a dedicated and detail-oriented Technical Support Specialist to deliver exceptional technical assistance to a diverse clientele across various sectors.Key Responsibilities:The Technical...

  • Technical Support Specialist

    4 days ago

    Chicago, Illinois, United States EMPIST Full time

    Position: Technical Support SpecialistWork Environment: Hybrid - Chicago, ILSchedule: Mon/Fri - Remote; Tues/Wed/Thurs - OfficeWe are seeking a dedicated, enthusiastic, and detail-oriented Technical Support Specialist to deliver exceptional technical assistance to a wide array of clients across various sectors.Key Responsibilities:The Technical Support...

  • Technical Support Specialist

    5 days ago

    Chicago, Illinois, United States ROCS, Inc Full time

    Job DescriptionROCS, Inc is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing top-notch technical support to our employees and clients.ResponsibilitiesTechnical Support: Provide technical support for various applications, including MS Office Suite, Windows,...

  • Technical Support Analyst

    4 days ago

    Chicago, Illinois, United States Senior Lifestyle Corporate Office Full time

    Job OverviewCompany Overview:At Senior Lifestyle Corporate Office, we are dedicated to enhancing the lives of those we serve through our core values of HEART: Hospitality, Excellence, Appreciation, Respect, and Teamwork.Position Summary:The Desktop Support Technician will play a vital role in addressing the technical needs of our internal and external...

  • Technical Support Specialist

    1 week ago

    Chicago, Illinois, United States Keno Kozie Associates Full time

    Technical Support Specialist Embark on a rewarding journey in the vibrant Legal/IT industry with Keno Kozie Associates as a Technical Support Specialist. We provide an extensive training program designed for every new Technical Support Specialist to excel in assisting our legal clients. Keno Kozie Associates equips you to thrive in a fast-paced, agile,...

  • Technical Support Specialist

    4 days ago

    Chicago, Illinois, United States The Rockridge Group Full time

    Job OverviewPosition Title: IT Service Desk TechnicianCompany: The Rockridge GroupLocation: Hybrid Work EnvironmentContract Duration: 1 YearRole Summary:The IT Service Desk Technician will address and resolve moderately complex technical issues across various domains while also managing highly intricate challenges in specific areas of expertise.Key...

IT Technical Support Supervisor

1 month ago

Chicago, United States Old Republic General Insurance Group Full time

Job Title: IT Technical Support Supervisor

Job Location: Chicago, IL

Job Type: Full-time

Office Schedule: Hybrid, 3 days in-office

Department: Information Technology

Supervisor: VP of Information Technology

Who we are:

As a company with over 100 years in its rich history, Old Republic hasn't only withstood the test of time - it's also helped set the standard for what a great insurance company can be in the long-term. We're one of America's 50 largest shareholder-owned insurance businesses and currently rank among the Fortune 500 list of the Nation's biggest companies. Old Republic is primarily a commercial lines underwriter, meaning we mainly provide services to companies rather than individuals. We serve many organizations across the country, including many of America's leading industrial and financial services institutions

When you come into our office, you walk into a living piece of history. The Old Republic Building is a historic landmark in the city (with a plaque to prove it) We are located on Michigan Avenue, in the heart of downtown Chicago ( The Loop ), just a few blocks away from Millenium Park and only one block away from the famous Chicago Riverwalk. Whether you drive or take the train, we're easily accessible by public transportation and have plenty of public parking locations near the office.

Your impact here as an IT Technical Support Supervisor:

Do you want to make a strategic impact that can be felt across a Fortune 500 company? Do you have a passion for leadership within the technology sector? If you answered yes to any of these questions, our IT Technical Support Supervisor role might be the perfect role for youWe are seeking a dynamic and experienced Technical Support Team Leader to join our IT Shared Services department. This role is responsible for managing a high-energy team of technical support specialists who provide comprehensive IT support to users at our corporate office in Chicago and seven remote subsidiary locations. The ideal candidate will possess strong leadership skills and a passion for delivering exceptional technical support services.

Your responsibilities:

Team Management:

  • Lead and manage the day-to-day operations of the technical support team, ensuring high performance and motivation.
  • Provide guidance, mentorship, and professional development opportunities to team members.
  • Conduct regular team meetings to review performance, share updates, and address any challenges.
  • Facilitate and manage weekly project status meetings.

Technical Support:

  • Oversee the resolution of technical issues related to desktops, laptops, conference rooms, email, onboarding requests, and VPN.
  • Maintain and upgrade existing software and hardware.
  • Install, configure, and customize new software and hardware.
  • Resolve desktop, communication, and configuration issues, conducting root cause analysis for recurring issues and implementing preventive measures.
  • Troubleshoot and analyze intricate hardware and software problems, ensuring timely resolution.
  • Assist end-users in utilizing advanced software features to resolve complex issues escalated from lower support levels.
  • Provide phone/email support for calls from the Helpdesk.

Process Improvement:

  • Identify areas for improvement in technical support processes and implement changes to enhance efficiency and service quality.
  • Develop and implement standard operating procedures for technical support tasks.

User Support:

  • Serve as the primary point of contact for escalated technical issues, providing hands-on support when necessary.
  • Plan, coordinate, and schedule events with all involved.
  • Collaborate with IT teams to resolve multifaceted issues and contribute to cross-functional projects.
  • Develop training materials and knowledge base articles and serve as a subject matter expert.
  • Participate in on-call rotations to address critical issues outside regular business hours.
  • Document and maintain comprehensive records of issue resolutions and troubleshooting steps.
  • Collaborate with vendors and third-party support to resolve complex product-related issues.
  • Mentor and train junior Technical Support staff to enhance their technical skills and knowledge, providing training and knowledge transfer as required.

Technology Management:

  • Ensure the proper configuration and maintenance of IT equipment and systems in the corporate office and remote locations.
  • Stay up to date with the latest technologies and industry trends to ensure the team is using the most effective tools and practices.
  • Manage the inventory of IT equipment and software licenses, ensuring adequate supply and compliance with company policies.
  • Contribute to the development and enhancement of IT policies, procedures, and best practices.

Communication and Reporting:

  • Provide regular reports to IT management on team performance, support metrics, and user feedback.
  • Communicate effectively with users, team members, and other stakeholders to ensure clear understanding and resolution of technical issues.
  • Collaborate with other IT leaders to develop and implement IT policies and strategies.
  • Join/host bridges when needed for urgent matters (if requested by Management).

Your qualifications:

  • Associate degree or equivalent professional training and/or experience. 6 years of work experience, or 3-4 years of Technical Support experience.
  • Preference for experience with standard hardware and software systems.
  • Demonstrated ability to lead and supervise a team of technical support staff.
  • Experience in managing projects, setting priorities, and meeting deadlines.
  • Strong technical knowledge of desktop and laptop hardware, software, email systems, VPN, and conference room technology.
  • Excellent leadership and team management skills, with the ability to motivate and develop a high performing team.
  • Exceptional problem-solving and decision-making abilities.
  • Strong communication and interpersonal skills, with the ability to interact effectively with users at all levels.
  • Experience with IT service management frameworks such as ITIL is a plus.

You have preferred skills for the role if you have:

  • Experience supporting users in both corporate and remote locations.
  • Knowledge of remote support tools and technologies.
  • Familiarity with onboarding processes and IT security best practices.
  • Experience working with Executive-level users is a plus.

Old Republic International ORI is an Equal Opportunity Employer. ORI provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.