Junior IT Support Specialist

4 weeks ago


Chicago, United States Protek-IT Full time
Job DescriptionJob Description

Job Description

Are you looking to start a career in IT and gain real-world experience?

Protek-IT seeks a Junio IT Support Specialist who is eager to learn and passionate about technology. You'll receive training from experienced professionals to become self-sufficient and gain extensive IT expertise.

Position Summary:

As a Junior IT Support Specialist, you will provide Level I Technical Support for clients, assist with on-site deployments, and create technical documentation. While on-site, you'll need to troubleshoot and resolve technical issues efficiently, all while keeping a friendly attitude and providing top-notch customer service. Critical thinking, clear communication, and working independently are key.

 

What we’re looking for:

  • Excellent customer service experience both on the phone and in-person

  • Any IT-related certification (e.g., Google IT Support, A+, Network+, MS-900) is preferred

  • Strong skills in setting up and troubleshooting PCs and Macs

  • Proven basic networking and general troubleshooting skills

  • A valid driver's license with the ability to travel to client locations using the provided company car

  • A passion for technology and helping others

  • Dependability in managing tasks and meeting deadlines

  • Friendly and approachable, with great communication skills to build strong relationships with clients and team members


Your day-to-day as a Junior IT Support Specialist:

  • Resolve a variety of Level I technical issues, escalating tickets when necessary

  • Explain technical terms to clients in a simple, understandable way

  • Create technical documentation to facilitate faster ticket resolution

  • Conduct on-site appointments for device deployments and troubleshooting in the Chicagoland area while delivering great customer service with a friendly attitude

Responsibilities and Duties:

  • Assist team with on-site deployments and hands-on device pre-configuration

  • Remotely assist clients with level I technical issues, including:

  • Resetting/unlocking email and domain passwords

  • On- and offboarding user accounts

  • Installing and troubleshooting network printers and scanners

  • Deploying and troubleshooting Windows and macOS systems

  • Configuring client-specific applications (e.g., Outlook)

  • Configuring and troubleshooting VPN connections

  • Preparing PCs or Macs for on-site deployment

  • Create technical documentation to streamline and speed up ticket resolution

Our Core Services:

· Computer/server monitoring and maintenance

· Antivirus and cloud/on-premises backup

· Remote Help Desk support

· On-demand on-site services (computer setup/troubleshooting, LAN/WLAN troubleshooting, wiring)

· IT projects (office network build-up/troubleshooting, M365 migration/security, Azure Virtual Desktop/Cloud Services)

· 3CX VoIP and MS Teams Business Voice setup/support

 

Benefits and Perks

· Starting Salary: $20-25/hr. - commensurate with your experience and skills

· 100% Paid BCBS Healthcare after 30 days

· 401k with a 3% company match after the 1st year

· Unlimited PTO, based on job performance and client service coverage

· 100% Certification Reimbursement

· Weekly office lunch, and a supportive and collaborative team

Company DescriptionProtek-IT is an MSP specializing in fast and personable IT support for small businesses and non-profits in the Chicagoland area. Our team of 11 provides ongoing and on-demand IT services for over 100 SMBs (5-50 users). Our clients typically operate from 8 am to 5 pm in industries such as manufacturing, law, real estate, property management, and professional services.Company DescriptionProtek-IT is an MSP specializing in fast and personable IT support for small businesses and non-profits in the Chicagoland area. Our team of 11 provides ongoing and on-demand IT services for over 100 SMBs (5-50 users). Our clients typically operate from 8 am to 5 pm in industries such as manufacturing, law, real estate, property management, and professional services.

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