Current jobs related to Technical Support Specialist - Chicago, Illinois - ROCS, Inc

  • Technical Support Specialist

    1 week ago

    Chicago, Illinois, United States Wright Technical Services Full time

    Job SummaryWright Technical Services is seeking a skilled Technical Support Specialist to join their team in the Midwest. This individual will be responsible for providing on-site technical support to clients, installing, maintaining, and repairing CNC machines and other industrial equipment.Key Responsibilities:Install, maintain, and repair CNC machines and...

  • Technical Support Specialist

    2 weeks ago

    Chicago, Illinois, United States Futran Tech Solutions Pvt. Ltd. Full time

    Futran Tech Solutions Pvt. Ltd. is seeking a skilled Technical Support Specialist to join our team. The ideal candidate will have a strong background in IT and excellent communication skills. The Technical Support Specialist will be responsible for providing technical support to end-users, installing and maintaining hardware and software, and troubleshooting...

  • Technical Support Specialist

    2 weeks ago

    Chicago, Illinois, United States Tata Consultancy Services Full time

    Job Title: Technical Support SpecialistWe are seeking a highly skilled Technical Support Specialist to join our team at Tata Consultancy Services. As a Technical Support Specialist, you will be responsible for providing top-notch technical support to our end-users, ensuring they have a seamless experience with our IT systems.Key Responsibilities:Customer...

  • Technical Support Specialist

    1 week ago

    Chicago, Illinois, United States Indotronix International Corporation Full time

    Job Summary:We are seeking a skilled Technical Support Specialist to join our team at Indotronix International Corporation. As a Technical Support Specialist, you will be responsible for providing technical support for desktops, laptops, and other computer-related products.Key Responsibilities:Install, maintain, and troubleshoot computer systems and...

  • Technical Support Specialist

    1 month ago

    Chicago, Illinois, United States Intercom Full time

    Join Our Team as a Technical Support SpecialistWe are seeking a highly skilled Technical Support Specialist to join our team at Intercom. As a Technical Support Specialist, you will be responsible for providing exceptional customer support to our clients, ensuring that they have a seamless experience with our product.Key Responsibilities:Communicate...

  • Technical Support Specialist

    1 week ago

    Chicago, Illinois, United States Vaco Full time

    Job SummaryVaco is seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will provide expert first/second-level phone and email application support to internal customers who utilize various web-based applications.Key ResponsibilitiesProvide technical support and training to internal customers via phone and...

  • Technical Support Specialist

    1 week ago

    Chicago, Illinois, United States Adyen Full time

    Role OverviewAs a Technical Support Specialist at Adyen, you will be the first point of contact for merchants across the globe, providing expert support and guidance on our platform and APIs.With a strong focus on customer service, you will work closely with internal teams to resolve technical issues and ensure seamless payment processing.Key...

  • Technical Support Specialist

    3 weeks ago

    Chicago, Illinois, United States Intercom Full time

    Job Title: Technical Support SpecialistAt Intercom, we're on a mission to make customer support easier and more effective. As a Technical Support Specialist, you'll play a critical role in helping our customers get the most out of our product.Key Responsibilities:Provide exceptional customer support via phone, email, and chat Troubleshoot and resolve...

  • Technical Support Specialist

    1 month ago

    Chicago, Illinois, United States Roosevelt University Full time

    Technical Support SpecialistRoosevelt University is seeking a highly skilled Technical Support Specialist to join our team. As a key member of our Information Technology department, you will provide exceptional customer service to staff, faculty, and students, ensuring seamless technical support and assistance.Key Responsibilities:Diagnose and troubleshoot...

  • Technical Support Specialist

    4 weeks ago

    Chicago, Illinois, United States Tata Consultancy Services Full time

    Job Title: End User Support SpecialistWe are seeking a highly skilled and experienced End User Support Specialist to join our team at Tata Consultancy Services. As a key member of our IT support team, you will be responsible for providing top-notch technical support to our end users, ensuring they have a seamless and productive experience with our systems...

  • Technical Support Specialist

    1 week ago

    Chicago, Illinois, United States K2 Services Full time

    Job SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at K2 Services. As a Technical Support Specialist, you will be responsible for providing technical support related to computer systems, hardware, or software via telephone, email, and chat tools.Key Responsibilities:Provide technical support to customers via telephone,...

  • Technical Support Specialist

    5 days ago

    Chicago, Illinois, United States Futran Tech Solutions Pvt. Ltd. Full time

    Job Summary:Futran Tech Solutions Pvt. Ltd. is seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for installing, maintaining, and upgrading pc hardware and software, as well as supporting servers, networking, and phone equipment for remote and in-person staff.Key...

  • Technical Support Specialist

    1 week ago

    Chicago, Illinois, United States Park Place Technologies Full time

    Job Title: Technical Support SpecialistPark Place Technologies is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will provide level three technical support on data center equipment and possess specific original equipment manufacturer (OEM) product knowledge of server, storage, or network...

  • Technical Support Specialist

    5 days ago

    Chicago, Illinois, United States Intercom Full time

    At Intercom, we're on a mission to redefine customer service and make internet business personal. We're looking for a talented Technical Support Specialist to join our team and help us achieve this goal.This is a unique opportunity to work with a cutting-edge AI-first customer service platform and make a real impact on our customers' experiences. As a...

  • Technical Support Specialist

    2 weeks ago

    Chicago, Illinois, United States Tata Consultancy Services Full time

    Job Title: End User Support SpecialistWe are seeking a highly skilled and experienced End User Support Specialist to join our team at Tata Consultancy Services. As a key member of our IT support team, you will be responsible for providing top-notch technical support to our end users, ensuring their systems and applications are running smoothly and...

  • Technical Support Specialist

    4 weeks ago

    Chicago, Illinois, United States CME Group Full time

    Job Title: Technical Support SpecialistThe Technical Support Specialist Consultant provides computing support to internal employees, focusing on second-level problem determination, recording, resolution, and escalation of problems when necessary.They work with users whose issues could not be resolved in the first call and answer initial user calls during...

  • Technical Support Specialist

    2 weeks ago

    Chicago, Illinois, United States TEKsystems Careers Full time

    We're a global leader in Full-Stack Technology Services, Talent Services, and real-world application. Our team of 80,000 strong works with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe, and Asia. As a Technical Support Specialist, you'll be part of our transformation journey, helping clients activate ideas and solutions...

  • Technical Support Specialist

    1 week ago

    Chicago, Illinois, United States Parallel Partners Full time

    Job Summary:This Technical Support Specialist position will provide hands-on technical support related to computer systems, hardware, or software.The ideal candidate will have strong technical knowledge and effective communication skills to understand problems and explain their solutions.This role will continuously work under the guidance of the IT...

  • Technical Support Specialist

    1 month ago

    Chicago, Illinois, United States tastytrade Full time

    Job Title: Technical Support SpecialistAt tastytrade, we're looking for a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing top-notch technical assistance to our customers via phone, email, and chat.Key Responsibilities:Troubleshoot hardware and software issuesAssist users with...

  • Technical Support Specialist

    5 days ago

    Chicago, Illinois, United States Performance Trust Full time

    At Performance Trust Capital Partners, we are seeking a skilled Technical Support Specialist to join our Technology Services team.This is a hands-on role responsible for supporting our firm's technology needs while working with talented system administrators, developers, and technology professionals in a highly leveraged data and analytics driven...

Technical Support Specialist

2 months ago

Chicago, Illinois, United States ROCS, Inc Full time
Job Description

ROCS, Inc is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing top-notch technical support to our employees and clients.

Responsibilities
  • Technical Support: Provide technical support for various applications, including MS Office Suite, Windows, Internet, Intranet, and legal specific applications.
  • Hardware Support: Provide technical support for various hardware, including laptops, desktops, monitors, printers, telephones, mobile devices, and other peripherals.
  • Client Support: Provide support for all personnel and/or clients via phone, email, and in person.
  • Troubleshooting: Diagnose and resolve technical hardware, software, and phone issues. Proactively research unresolved issues using all available resources.
  • Documentation: Record all calls in the ticketing system and maintain complete ownership of each ticket, following department escalation protocols if an issue cannot be resolved in a timely manner.
  • Escalation: As the first level of contact, prioritize calls, tickets, and manage escalation workflow procedures as needed.
  • Knowledge Management: Maintain working knowledge of all Firm deployed applications.
  • Installation: Installation of pre-approved software and hardware, including imaging and configuring new and warranty machines.
  • Equipment Management: Maintain distribution pool of loaner laptops and other equipment.
  • System Maintenance: Assist in system related maintenance as requested, and aid in testing new or upgraded applications.
  • Video Conferencing: Set up and troubleshoot issues for video teleconferences and meeting presentations.
  • Availability: Provide holiday support, weekend, or evening support coverage if/when needed.
  • Performance: Must maintain consistent performance with minimal absence and unapproved leave.
Qualifications and Experience
  • Experience: 1-3+ years technology support experience preferred.
  • Industry Experience: Experience working in technology support for a law firm or professional services firm preferred.
  • Technical Skills: Proficiency in Windows 10 and Office 365, Windows 11 a plus.
  • Hardware Knowledge: Familiarity with end user hardware troubleshooting and network concepts.
  • Printer Support: Experience troubleshooting printers, including maintenance and support is a plus.
  • Video Conferencing: Experience with setup, monitoring, and troubleshooting Video teleconferencing is a plus.
  • Server Knowledge: Experience with Windows Servers and Active Directory Domain is a plus.
  • Mobile Device Support: Proficiency in mobile operating systems (iOS and Android) and devices is a plus.
We Offer
  • Flexible Work Schedule: 35 hour work week and flexible start times
  • Hybrid Work Environment: Hybrid work environment
  • Casual Dress Code: Casual dress code
  • Benefits: Medical Insurance, Sick Time, Vacation Time, PTO, 401k, Room to grow, Training Provided