Technical Account Manager

2 months ago

Chicago, United States Shartega IT, Inc. Full time
Job DescriptionJob Description

Job Description:

The Technical Account Manager (TAM) is responsible for assessing and aligning technology for our customers. This includes developing and maintaining a deep technical knowledge of the client environment. Further, performing on-site alignment visits and technical alignment assessments are core functions of this role.

Basic Functions:

  • Develop and maintain technical knowledge of the client environment.
  • Perform alignment visits at client site on a regular frequency
  • Perform technical alignment assessments for assigned clients both on-site and remotely
  • Perform regular proactive service as a technical lead.
  • Be responsible for upholding best practices and reporting recommendations to the vCIO.
  • Cut reactive issues by controlling the number of submitted service requests.
  • Identify technical risk and see technical issues firsthand.
  • Be eyes and ears for the vCIO by mastering the environment and making recommendations.
  • Communication with customers: Perform check-in/check-out meetings with technical point of contact when on-site and help navigate open service desk requests, ongoing projects, and recommendations by the Vcio
  • Meet with vCIO regularly to discuss client relationships, client health, and open issues
  • Complete scheduled reactive tickets as assigned while onsite during alignment visits
  • Follow-up with each delivery area after alignment visits and create tickets for any action items
  • Update client documentation as needed in IT documentation platform
  • Assist with new client onboarding

Additional Duties and Responsibilities:

  • Improve customer service, perception, and satisfaction.
  • Ability to work in a team and communicate effectively.
  • Escalate service issues that cannot be completed within agreed service levels.
  • Maintain specific knowledge of the customer and how IT relates to their business strategy and goals.
  • Develop in-depth knowledge of the service catalog and how it relates to customer’s needs.
  • Document internal processes and procedures related to duties and responsibilities.
  • Responsible for entering time and expenses in ConnectWise as they occur.
  • Work through a daily schedule in ConnectWise that has been established through the dispatch process.
  • Understand processes in ConnectWise by completing assigned training materials and blueprints on the ConnectWise University.
  • Enter all work as service tickets in ConnectWise.
  • Review IT publications and online materials to remain up-to-date with current and future technologies emerging in the industry.

Knowledge, Skills, and/or Abilities Required:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Interpersonal skills: such as telephony skills, communication skills, active listening and customer-care.
  • Diagnosis skills of technical issues.
  • Ability to multi-task and adapt to changes quickly.
  • Technical awareness: ability to match resources to technical issues appropriately.
  • Service awareness of all organization’s key IT services for which support is being provided.
  • Understanding of support tools, techniques, and how technology is used to provide IT services.
  • Typing skills to ensure quick and accurate entry of service request details.
  • Self-motivated with the ability to work in a fast moving environment.

Educational/Vocational/Previous Experience Recommendations:

  • BA/BS preferred but not required, preferably in computer science, or a related field.
  • 3-5 years of IT or related experience.
  • A+, Network+, Cisco, Microsoft, and other IT Certifications a plus

Benefits:

  • Competitive salary based on experience and qualifications.
  • Premier health, vision, and dental benefits
  • 401K Retirement Plan
  • Mileage Reimbursement
  • Full on the job training & support.
  • Fun working environment and culture
  • Great opportunity for advancement
Company DescriptionShartega IT is a leading managed IT provider in Chicago IL and surrounding areas. Our mission is to provide business with a Complete IT management and support solution, acting as a trusted partner to ensure IT works all the time every time for the company and protect its critical data and customers so they can focus on their core business.Company DescriptionShartega IT is a leading managed IT provider in Chicago IL and surrounding areas. Our mission is to provide business with a Complete IT management and support solution, acting as a trusted partner to ensure IT works all the time every time for the company and protect its critical data and customers so they can focus on their core business.

  • Manager, Technical Accounting

    4 weeks ago

    Chicago, United States UL Solutions Full time

    JOB DESCRIPTIONThis role is hybrid on-site (3) days a week at our Northbrook, IL office Reporting to the Director, Technical Accounting, the Manager, Technical Accounting is responsible for conducting research and documenting conclusions on complex accounting transactions to inform management decision making. In this role, you will be engaged to support the...

  • Technical Account Manager

    2 months ago

    Chicago, United States Paschgo Full time

    This is a unique position in semiconductor inspection and metrology equipment sales to labs across the country. A successful candidate will be results-oriented with a strong aptitude for achieving forecasted goals, strategic negotiation and matching customer process challenges with complex measurement and analytical inspection methodologies used in the...

  • Technical Account Manager

    4 weeks ago

    Chicago, United States Pacific Advisory Service Full time

    This is a unique position in semiconductor inspection and metrology equipment sales to labs across the country. A successful candidate will be results-oriented with a strong aptitude for achieving forecasted goals, strategic negotiation and matching customer process challenges with complex measurement and analytical inspection methodologies used in the...

  • Technical Account Manager

    3 weeks ago

    Chicago, United States Pacific Advisory Service Full time

    Job DescriptionJob DescriptionThis is a unique position in semiconductor inspection and metrology equipment sales to labs across the country. A successful candidate will be results-oriented with a strong aptitude for achieving forecasted  goals,  strategic  negotiation  and  matching  customer  process  challenges  with  complex measurement and...

  • Technical Account Manager

    2 months ago

    Chicago, United States Pacific Advisory Service Full time

    Job DescriptionJob DescriptionThis is a unique position in semiconductor inspection and metrology equipment sales to labs across the country. A successful candidate will be results-oriented with a strong aptitude for achieving forecasted  goals,  strategic  negotiation  and  matching  customer  process  challenges  with  complex measurement and...

  • Technical Account Manager

    2 weeks ago

    Chicago, United States Pacific Advisory Service Full time

    Job DescriptionJob DescriptionThis is a unique position in semiconductor inspection and metrology equipment sales to labs across the country. A successful candidate will be results-oriented with a strong aptitude for achieving forecasted  goals,  strategic  negotiation  and  matching  customer  process  challenges  with  complex measurement and...

  • Technical Account Manager

    2 months ago

    Chicago, United States Unreal Gigs Full time

    Job DescriptionJob DescriptionA leading industrial technology firm is seeking a motivated and skilled Technical Account Manager based in Chicago.Location: Chicago, IL. This is a Hybrid role with 3-5 days per week in the Chicago office and 25% travel.Starting salary $70K-75K plus sales incentives and benefitsOverview: This role involves sales and support for...

  • Technical Account Manager

    2 months ago

    Chicago, United States Unreal Gigs Full time

    Job DescriptionJob DescriptionA leading industrial technology firm is seeking a motivated and skilled Technical Account Manager based in Chicago.Location: Chicago, IL. This is a Hybrid role with 3-5 days per week in the Chicago office and 25% travel.Starting salary $70K-75K plus sales incentives and benefitsOverview: This role involves sales and support for...

  • Technical Account Manager

    1 week ago

    Chicago, United States Cato Networks Full time

    Job DescriptionJob DescriptionWelcome to the future of cloud networking and security! Cato Networks is the first company to converge enterprise networking and security into one centralized and global service that is delivered by cloud. Cato's unique technology inspired a brand-new product category, later named "SASE" by Gartner. Cato is the brainchild of...

  • Technical Account Manager

    1 month ago

    Chicago, United States Unreal Gigs Full time

    Job Description We have a distinct role in the sales of semiconductor inspection and metrology equipment to laboratories nationwide. The ideal candidate will be goal-oriented, adept at meeting forecast targets, uncovering new prospects, and conducting high-level negotiations. Technical Account Managers aid process engineers by introducing sophisticated...

  • Technical Account Manager

    3 weeks ago

    Chicago, United States EMPIST Full time

    Job DescriptionJob DescriptionSalary: $60k - $70k + Commissions Technical Account Manager (TAM)Chicago, IL  Hybrid - Tues/Wed/Thurs (office), Mon/Fri (remote)   What you’ll be doing…  As part of our Client Strategy Group, the Technical Account Manager (TAM) is an integral part of helping drive strategy for your accounts by working closely in...

  • Technical Account Manager

    1 month ago

    Chicago, United States EMPIST Full time

    Job DescriptionJob DescriptionSalary: $60k - $70k + Commissions Technical Account Manager (TAM)Chicago, IL  Hybrid - Tues/Wed/Thurs (office), Mon/Fri (remote)   What you’ll be doing…  As part of our Client Strategy Group, the Technical Account Manager (TAM) is an integral part of helping drive strategy for your accounts by working closely in...

  • Technical Account Manager

    2 weeks ago

    Chicago, United States EMPIST Full time

    Job DescriptionJob DescriptionSalary: $60k - $70k + Commissions Technical Account Manager (TAM)Chicago, IL  Hybrid - Tues/Wed/Thurs (office), Mon/Fri (remote)   What you’ll be doing…  As part of our Client Strategy Group, the Technical Account Manager (TAM) is an integral part of helping drive strategy for your accounts by working closely in...

  • Technical Account Manager

    2 months ago

    Chicago, United States Unreal Gigs Full time

    Job DescriptionJob DescriptionCompany: Join an exciting, innovative technology firm that is transforming the industry! We are on the lookout for a passionate and dynamic Technical Account Manager based in Chicago.Overview: Dive into a thrilling role where you'll be at the forefront of cutting-edge semiconductor inspection and metrology equipment sales....

  • Technical Account Manager

    2 months ago

    Chicago, United States Unreal Gigs Full time

    Job DescriptionJob DescriptionCompany: Join an exciting, innovative technology firm that is transforming the industry! We are on the lookout for a passionate and dynamic Technical Account Manager based in Chicago.Overview: Dive into a thrilling role where you'll be at the forefront of cutting-edge semiconductor inspection and metrology equipment sales....

  • Technical Account Manager

    1 month ago

    Chicago, United States WonderBotz LLP Full time

    Role and Responsibilities: Your specific duties will be based on your experience as Technical Account Manager, and you will be an extended part of the client’s technical team, ensuring automation solutions are running effectively. In this role, you will be responsible for designing and delivering UiPath solutions in accordance with WonderBotz standards and...

  • Senior Manager, Technical Accounting

    3 weeks ago

    Chicago, United States UL Solutions Full time

    JOB DESCRIPTIONThis role is hybrid on-site (3) days a week at our Northbrook or Chicago office We are seeking a highly skilled Senior Manager, Technical Accounting, to join our dynamic team reporting to the Director, Technical Accounting. This role is pivotal in ensuring compliance with accounting standards, driving financial accuracy and providing strategic...

  • Senior Manager, Technical Accounting

    2 weeks ago

    Chicago, Illinois, United States UL Solutions Full time

    JOB DESCRIPTIONThis role is hybrid on-site (3) days a week at our Northbrook or Chicago office We are seeking a highly skilled Senior Manager, Technical Accounting, to join our dynamic team reporting to the Director, Technical Accounting. This role is pivotal in ensuring compliance with accounting standards, driving financial accuracy and providing strategic...

  • Senior Manager, Technical Accounting

    1 week ago

    Chicago, United States UL Full time

    This role is hybrid on-site (3) days a week at our Northbrook or Chicago office We are seeking a highly skilled Senior Manager, Technical Accounting, to join our dynamic team reporting to the Director, Technical Accounting. This role is pivotal in ensuring compliance with accounting standards, driving financial accuracy and providing strategic guidance on...

  • Technical Accounting Manager

    2 months ago

    Chicago, United States Plante Moran Full time

    Location: United States, Illinois, ChicagoLocation: United States, Michigan, SouthfieldLocation: United States, Michigan, DetroitLocation: United States, Michigan, Ann ArborLocation: United States, Michigan, Auburn HillsLocation: United States, Michigan, MacombLocation: United States, Michigan, FlintLocation:...