Technical Support Specialist
1 week ago
Position: Technical Support Specialist
Work Environment: Hybrid - Chicago, IL
Schedule: Mon/Fri - Remote; Tues/Wed/Thurs - Office
We are seeking a dedicated, enthusiastic, and detail-oriented Technical Support Specialist to deliver exceptional technical assistance to a wide array of clients across various sectors.
Key Responsibilities:
The Technical Support Specialist will be responsible for providing technical assistance to a diverse clientele. Candidates should possess a strong technical foundation, a collaborative mindset, and the ability to support Microsoft Software products, standard server hardware, third-party software applications, and Active Directory. Excellent troubleshooting and communication skills are essential, along with the patience to assist customers in real-time via phone and remote desktop tools. The ideal candidate is customer-focused, personable, and possesses a strong work ethic.
Core Duties:
- Troubleshoot user and system issues via phone and remote access technologies as part of our front-line support team.
- Collaborate effectively within a team environment.
- Provide proactive technical support through automation.
- Participate in strategic planning for clients' IT utilization.
- Document all activities accurately.
- Contribute to and enhance the EMPIST Knowledge Base.
- Manage, maintain, troubleshoot, and support client networks, equipment, software, and services.
- Quickly learn and adapt to evolving requirements.
- Bachelor's degree in Computer Science or a related field, or in progress.
- Minimum of 6 months experience in IT Help Desk support.
- Familiarity with Microsoft Desktop Operating Systems - Windows 7, Windows 8, Windows 10, and Mac OS is advantageous.
- Experience with Microsoft Office Suite.
- Knowledge of Remote Desktop Services.
- Ability to assess and resolve issues promptly.
- Microsoft Certification is preferred.
- Proficient in remote desktop support.
- Strong organizational and customer service skills.
- Excellent verbal and written communication abilities.
- Willingness to assist in any situation.
- Demonstrated motivation, self-direction, commitment, and integrity.
- Ability to manage multiple tasks with strong analytical and problem-solving skills.
- Capability to work independently and participate in an on-call rotation.
At EMPIST, we foster a collaborative environment that promotes the success of our clients, our business, and our employees. As a 24-year-old technology firm, we have earned recognition on the Inc 500/5000 list for 9 out of the last 10 years, highlighting our growth and influence in the industry.
-
Technical Support Specialist
2 weeks ago
Chicago, Illinois, United States Keno Kozie Associates Full timeTechnical Support Specialist Embark on a rewarding journey in the vibrant Legal/IT industry with Keno Kozie Associates as a Technical Support Specialist. We provide an extensive training program designed for every new Technical Support Specialist to excel in assisting our legal clients. Keno Kozie Associates equips you to thrive in a fast-paced, agile,...
-
Technical Support Specialist
2 weeks ago
Chicago, Illinois, United States EMPIST Full timePosition: Technical Support SpecialistLocation: Hybrid - Chicago, ILSchedule: Remote on Mondays and Fridays; In-office on Tuesdays, Wednesdays, and Thursdays.We are seeking a dedicated and detail-oriented Technical Support Specialist to deliver exceptional technical assistance to a diverse clientele across various sectors.Key Responsibilities:The Technical...
-
Technical Support Specialist
1 week ago
Chicago, Illinois, United States ROCS, Inc Full timeJob DescriptionROCS, Inc is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing top-notch technical support to our employees and clients.ResponsibilitiesTechnical Support: Provide technical support for various applications, including MS Office Suite, Windows,...
-
Technical Support Specialist
2 days ago
Chicago, Illinois, United States Intercom Full timeAbout the RoleWe are seeking a highly skilled and customer-focused Technical Support Specialist to join our team at Intercom. As a Technical Support Specialist, you will be responsible for providing exceptional support to our customers, ensuring they have a seamless experience with our product.Key ResponsibilitiesCommunicate effectively with customers...
-
Technical Support Specialist
2 weeks ago
Chicago, Illinois, United States Insight Global Full timePosition OverviewWe are seeking a dedicated Technical Support Specialist to join our dynamic team at Insight Global. This role is essential in providing exceptional support to our clients and ensuring their technical needs are met with precision and care.QualificationsEducation: High school diploma is required.Experience: A minimum of 2 years of experience...
-
L2 Technical Support Specialist
1 week ago
Chicago, Illinois, United States HTML Global Full timeJob Title: L2 Technical Support SpecialistCompany: HTML GlobalDescription:Join the team at HTML Global as an L2 Technical Support Specialist. We are a rapidly expanding managed IT service provider dedicated to supporting educational institutions. In this position, you will deliver high-level technical assistance and troubleshooting in K-12 educational...
-
Technical Support Specialist
3 months ago
Chicago, Illinois, United States WARNERMEDIA Full timeEvery great story has a new beginning, and yours starts here.Welcome to Warner Bros. Discovery... the stuff dreams are made of.Who We Are... When we say, "the stuff dreams are made of," we're not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD's vast portfolio of iconic content and beloved...
-
Technical Support Specialist
2 weeks ago
Chicago, Illinois, United States Keeper Security Full timeAbout Keeper SecurityKeeper Security is at the forefront of transforming cybersecurity for individuals and organizations globally. Our innovative solutions are designed with a foundation of zero-trust and zero-knowledge security, ensuring protection for every user across all devices.Position OverviewWe are seeking a skilled Technical Support Specialist to...
-
Technical Support Specialist
2 weeks ago
Chicago, Illinois, United States Realtime Recruitment Full timePosition: Help Desk Specialist IIAre you enthusiastic about providing technical assistance and exceptional customer service? Do you excel in a remote working atmosphere? If so, this opportunity might be the right fit for you. We are seeking a Help Desk Specialist II to become an integral part of Realtime Recruitment's innovative team, dedicated to delivering...
-
Technical Support Specialist
1 week ago
Chicago, Illinois, United States Realtime Recruitment Full timePosition: Help Desk Specialist IIAre you enthusiastic about providing technical assistance and exceptional customer service? Do you excel in a remote working environment? If so, this opportunity may be ideal for you. We are seeking a Help Desk Specialist II to become an integral part of Realtime Recruitment's dedicated team, ensuring outstanding support for...
-
Technical Sales Support Specialist
2 days ago
Chicago, Illinois, United States FusionWorks Full timeAbout the RoleFusionWorks is seeking a highly skilled Technical Sales Support Specialist to join our team. As a key member of our sales support team, you will play a critical role in providing exceptional customer service and support to our national and international customers and sales partners.Key ResponsibilitiesProvide technical support and advice to...
-
Technical Support Specialist: French/English
3 days ago
Chicago, Illinois, United States Interactive Brokers Full timeJob DescriptionRole SummaryWe are seeking a highly skilled Technical Support Specialist to join our Client Technical Support team. As a Technical Support Specialist, you will be responsible for providing exceptional support to our clients, ensuring their technical issues are resolved promptly and efficiently.Key ResponsibilitiesClient Support: Provide...
-
Technical Support Specialist III
12 hours ago
Chicago, Illinois, United States 001_BCBSA Blue Cross and Blue Shield Association Full timeJob SummaryWe are seeking a highly skilled Technical Support Specialist III to join our team at BCBSA Blue Cross and Blue Shield Association. As a key member of our IT department, you will be responsible for providing technical support and expertise to our stakeholders, ensuring the smooth operation of our software products and applications.Key...
-
On-Site Technical Support Specialist
1 week ago
Chicago, Illinois, United States E-Frontiers Full timeJob Title: IT Support SpecialistCompany: E-FrontiersRole Overview:The primary responsibility of this role is to provide initial assistance through incident logging systems and on-site support, managing incidents or service requests effectively while utilizing established incident management protocols.Key Responsibilities:On-Site Technical Assistance: Serve...
-
Technical Support Specialist for Infrastructure
2 weeks ago
Chicago, Illinois, United States Motion Recruitment Full timeMotion Recruitment is seeking a talented Technical Support Specialist to enhance our IT operations, providing exceptional technical support to our legal team. This full-time, on-site position demands a strong background in Windows environments, audiovisual systems, and office technology. Our organization caters to a wide range of clients, from innovative...
-
Chicago, Illinois, United States Ayalytical Instruments Full timePosition Overview:We are looking for a dedicated Technical Support Specialist to enhance our team at Ayalytical Instruments. The successful candidate will play a crucial role in addressing inquiries from both existing and prospective clients regarding our advanced equipment and its functionalities. Key Responsibilities:Provide expert technical assistance for...
-
Technical Sales Support Specialist
2 weeks ago
Chicago, Illinois, United States WorldLink Full timeJob Overview POSITION: Technical Sales Support Specialist EMPLOYMENT TYPE: Full Time (W2) WORKING ENVIRONMENT: Remote ABOUT WorldLink: WorldLink is a dynamic and expanding technology firm leading the charge in digital transformation. Our expertise ranges from tailored software solutions to cloud services, and from extensive data analytics to advanced...
-
Administrative Support Specialist
3 days ago
Chicago, Illinois, United States Bowhead UIC Technical Services Full timeJob SummaryBowhead / UIC Technical Services is seeking a highly organized and detail-oriented Administrative Support Specialist to provide document management support services to the Office of Principal Legal Advisor (OPLA). The successful candidate will be responsible for maintaining and organizing files, managing mail, and performing various administrative...
-
Forklift Technical Support Specialist
2 weeks ago
Chicago, Illinois, United States Doosan Bobcat North America, Inc Full timeCompany OverviewAt Doosan Bobcat North America, we pride ourselves on our dedicated workforce. Our commitment to excellence is reflected in our innovative products and exceptional service, contributing to a better world.Position LocationChicagoJob SummaryThe Forklift Technical Support Specialist will be responsible for delivering product and technical...
-
Technical Support Engineer
1 week ago
Chicago, Illinois, United States Stone Search Full timeBecome a Part of Our Team as an IT Support SpecialistThe IT Support Specialist is an integral member of the Information Technology division, delivering essential technical support to users both onsite and remotely. If you excel in a dynamic environment and have a passion for troubleshooting hardware and software challenges, this role is tailored for you.Key...