Technical Support Specialist

1 week ago


Chicago, Illinois, United States EMPIST Full time

Position: Technical Support Specialist

Work Environment: Hybrid - Chicago, IL

Schedule: Mon/Fri - Remote; Tues/Wed/Thurs - Office

We are seeking a dedicated, enthusiastic, and detail-oriented Technical Support Specialist to deliver exceptional technical assistance to a wide array of clients across various sectors.

Key Responsibilities:
The Technical Support Specialist will be responsible for providing technical assistance to a diverse clientele. Candidates should possess a strong technical foundation, a collaborative mindset, and the ability to support Microsoft Software products, standard server hardware, third-party software applications, and Active Directory. Excellent troubleshooting and communication skills are essential, along with the patience to assist customers in real-time via phone and remote desktop tools. The ideal candidate is customer-focused, personable, and possesses a strong work ethic.

Core Duties:

  • Troubleshoot user and system issues via phone and remote access technologies as part of our front-line support team.
  • Collaborate effectively within a team environment.
  • Provide proactive technical support through automation.
  • Participate in strategic planning for clients' IT utilization.
  • Document all activities accurately.
  • Contribute to and enhance the EMPIST Knowledge Base.
  • Manage, maintain, troubleshoot, and support client networks, equipment, software, and services.
  • Quickly learn and adapt to evolving requirements.
Qualifications:
  • Bachelor's degree in Computer Science or a related field, or in progress.
  • Minimum of 6 months experience in IT Help Desk support.
  • Familiarity with Microsoft Desktop Operating Systems - Windows 7, Windows 8, Windows 10, and Mac OS is advantageous.
  • Experience with Microsoft Office Suite.
  • Knowledge of Remote Desktop Services.
  • Ability to assess and resolve issues promptly.
  • Microsoft Certification is preferred.
  • Proficient in remote desktop support.
  • Strong organizational and customer service skills.
  • Excellent verbal and written communication abilities.
  • Willingness to assist in any situation.
  • Demonstrated motivation, self-direction, commitment, and integrity.
  • Ability to manage multiple tasks with strong analytical and problem-solving skills.
  • Capability to work independently and participate in an on-call rotation.
This is a full-time technical role offering comprehensive benefits, including Medical, Dental, Vision, and 401K Match. We provide a tailored career development path for each engineer and cover certification costs to support that journey.

At EMPIST, we foster a collaborative environment that promotes the success of our clients, our business, and our employees. As a 24-year-old technology firm, we have earned recognition on the Inc 500/5000 list for 9 out of the last 10 years, highlighting our growth and influence in the industry.

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