Current jobs related to Technical Support Specialist - Chicago, Illinois - EMPIST

  • Technical Support Specialist

    1 week ago

    Chicago, Illinois, United States Wright Technical Services Full time

    Job SummaryWright Technical Services is seeking a skilled Technical Support Specialist to join their team in the Midwest. This individual will be responsible for providing on-site technical support to clients, installing, maintaining, and repairing CNC machines and other industrial equipment.Key Responsibilities:Install, maintain, and repair CNC machines and...

  • Technical Support Specialist

    2 weeks ago

    Chicago, Illinois, United States Futran Tech Solutions Pvt. Ltd. Full time

    Futran Tech Solutions Pvt. Ltd. is seeking a skilled Technical Support Specialist to join our team. The ideal candidate will have a strong background in IT and excellent communication skills. The Technical Support Specialist will be responsible for providing technical support to end-users, installing and maintaining hardware and software, and troubleshooting...

  • Technical Support Specialist

    2 weeks ago

    Chicago, Illinois, United States Tata Consultancy Services Full time

    Job Title: Technical Support SpecialistWe are seeking a highly skilled Technical Support Specialist to join our team at Tata Consultancy Services. As a Technical Support Specialist, you will be responsible for providing top-notch technical support to our end-users, ensuring they have a seamless experience with our IT systems.Key Responsibilities:Customer...

  • Technical Support Specialist

    1 week ago

    Chicago, Illinois, United States Indotronix International Corporation Full time

    Job Summary:We are seeking a skilled Technical Support Specialist to join our team at Indotronix International Corporation. As a Technical Support Specialist, you will be responsible for providing technical support for desktops, laptops, and other computer-related products.Key Responsibilities:Install, maintain, and troubleshoot computer systems and...

  • Technical Support Specialist

    1 month ago

    Chicago, Illinois, United States Intercom Full time

    Join Our Team as a Technical Support SpecialistWe are seeking a highly skilled Technical Support Specialist to join our team at Intercom. As a Technical Support Specialist, you will be responsible for providing exceptional customer support to our clients, ensuring that they have a seamless experience with our product.Key Responsibilities:Communicate...

  • Technical Support Specialist

    1 week ago

    Chicago, Illinois, United States Adyen Full time

    Role OverviewAs a Technical Support Specialist at Adyen, you will be the first point of contact for merchants across the globe, providing expert support and guidance on our platform and APIs.With a strong focus on customer service, you will work closely with internal teams to resolve technical issues and ensure seamless payment processing.Key...

  • Technical Support Specialist

    1 week ago

    Chicago, Illinois, United States Vaco Full time

    Job SummaryVaco is seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will provide expert first/second-level phone and email application support to internal customers who utilize various web-based applications.Key ResponsibilitiesProvide technical support and training to internal customers via phone and...

  • Technical Support Specialist

    3 weeks ago

    Chicago, Illinois, United States Intercom Full time

    Job Title: Technical Support SpecialistAt Intercom, we're on a mission to make customer support easier and more effective. As a Technical Support Specialist, you'll play a critical role in helping our customers get the most out of our product.Key Responsibilities:Provide exceptional customer support via phone, email, and chat Troubleshoot and resolve...

  • Technical Support Specialist

    4 weeks ago

    Chicago, Illinois, United States Tata Consultancy Services Full time

    Job Title: End User Support SpecialistWe are seeking a highly skilled and experienced End User Support Specialist to join our team at Tata Consultancy Services. As a key member of our IT support team, you will be responsible for providing top-notch technical support to our end users, ensuring they have a seamless and productive experience with our systems...

  • Technical Support Specialist

    4 weeks ago

    Chicago, Illinois, United States Roosevelt University Full time

    Technical Support SpecialistRoosevelt University is seeking a highly skilled Technical Support Specialist to join our team. As a key member of our Information Technology department, you will provide exceptional customer service to staff, faculty, and students, ensuring seamless technical support and assistance.Key Responsibilities:Diagnose and troubleshoot...

  • Technical Support Specialist

    1 week ago

    Chicago, Illinois, United States K2 Services Full time

    Job SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at K2 Services. As a Technical Support Specialist, you will be responsible for providing technical support related to computer systems, hardware, or software via telephone, email, and chat tools.Key Responsibilities:Provide technical support to customers via telephone,...

  • Technical Support Specialist

    4 days ago

    Chicago, Illinois, United States Futran Tech Solutions Pvt. Ltd. Full time

    Job Summary:Futran Tech Solutions Pvt. Ltd. is seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for installing, maintaining, and upgrading pc hardware and software, as well as supporting servers, networking, and phone equipment for remote and in-person staff.Key...

  • Technical Support Specialist

    1 week ago

    Chicago, Illinois, United States Park Place Technologies Full time

    Job Title: Technical Support SpecialistPark Place Technologies is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will provide level three technical support on data center equipment and possess specific original equipment manufacturer (OEM) product knowledge of server, storage, or network...

  • Technical Support Specialist

    4 days ago

    Chicago, Illinois, United States Intercom Full time

    At Intercom, we're on a mission to redefine customer service and make internet business personal. We're looking for a talented Technical Support Specialist to join our team and help us achieve this goal.This is a unique opportunity to work with a cutting-edge AI-first customer service platform and make a real impact on our customers' experiences. As a...

  • Technical Support Specialist

    4 weeks ago

    Chicago, Illinois, United States TEKsystems Full time

    Job Opportunity:We are seeking a skilled Technical Support Specialist to join our team at TEKsystems. As a Technical Support Specialist, you will be responsible for providing level 1 triage support for our client's Epic Beaker go-live across their three main hospitals.Key Responsibilities:• Provide level 1 triage support for clinical lab staff on incidents...

  • Technical Support Specialist

    2 weeks ago

    Chicago, Illinois, United States Tata Consultancy Services Full time

    Job Title: End User Support SpecialistWe are seeking a highly skilled and experienced End User Support Specialist to join our team at Tata Consultancy Services. As a key member of our IT support team, you will be responsible for providing top-notch technical support to our end users, ensuring their systems and applications are running smoothly and...

  • Technical Support Specialist

    1 month ago

    Chicago, Illinois, United States Tata Consultancy Services Full time

    Job Title: End User Support SpecialistWe are seeking a highly skilled and experienced End User Support Specialist to join our team at Tata Consultancy Services. As a key member of our IT support team, you will be responsible for providing top-notch technical support to our end-users, ensuring their seamless experience with our systems and applications.Key...

  • Technical Support Specialist

    4 weeks ago

    Chicago, Illinois, United States CME Group Full time

    Job Title: Technical Support SpecialistThe Technical Support Specialist Consultant provides computing support to internal employees, focusing on second-level problem determination, recording, resolution, and escalation of problems when necessary.They work with users whose issues could not be resolved in the first call and answer initial user calls during...

  • Technical Support Specialist

    2 weeks ago

    Chicago, Illinois, United States TEKsystems Careers Full time

    We're a global leader in Full-Stack Technology Services, Talent Services, and real-world application. Our team of 80,000 strong works with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe, and Asia. As a Technical Support Specialist, you'll be part of our transformation journey, helping clients activate ideas and solutions...

  • Technical Support Specialist

    1 week ago

    Chicago, Illinois, United States Parallel Partners Full time

    Job Summary:This Technical Support Specialist position will provide hands-on technical support related to computer systems, hardware, or software.The ideal candidate will have strong technical knowledge and effective communication skills to understand problems and explain their solutions.This role will continuously work under the guidance of the IT...

Technical Support Specialist

2 months ago

Chicago, Illinois, United States EMPIST Full time

Position: Technical Support Specialist

Location: Hybrid - Chicago, IL

Schedule: Remote on Mondays and Fridays; In-office on Tuesdays, Wednesdays, and Thursdays.

We are seeking a dedicated and detail-oriented Technical Support Specialist to deliver exceptional technical assistance to a diverse clientele across various sectors.

Key Responsibilities:

The Technical Support Specialist is responsible for providing technical assistance to a wide range of customers. Candidates should possess a strong technical background and a collaborative approach to supporting Microsoft software products, standard server hardware, third-party software applications, and Active Directory. Excellent troubleshooting and communication skills are essential, along with the patience to assist customers in real-time via phone and remote desktop tools. The ideal candidate will have a proactive attitude and a strong customer service orientation.

Core Duties:

  • Diagnosing and resolving user and system issues through phone support and remote access technologies.
  • Collaborating effectively within a team environment.
  • Providing proactive technical support through automation.
  • Participating in strategic planning for clients' IT utilization.
  • Documenting all support activities accurately.
  • Enhancing the EMPIST Knowledge Base.
  • Managing, maintaining, troubleshooting, and supporting client networks, equipment, software, and services.
  • Quickly learning and adapting to evolving requirements.

Qualifications:

  • Bachelor's degree in Computer Science or a related field, or currently pursuing.
  • At least 6 months of experience in IT Help Desk support.
  • Familiarity with Microsoft Desktop Operating Systems - Windows 7, Windows 8, Windows 10, and Mac OS is advantageous.
  • Experience with Microsoft Office Suite.
  • Knowledge of Remote Desktop Services.
  • Ability to assess and resolve issues promptly.
  • Microsoft Certification is preferred.
  • Proficient in remote desktop support.
  • Strong organizational and customer service skills.
  • Excellent verbal and written communication abilities.
  • A genuine desire to assist in all situations.
  • High motivation, self-direction, commitment, and integrity.
  • Capability to multitask with solid analytical and problem-solving skills.
  • Ability to work independently and participate in an on-call rotation.

This is a full-time technical role offering comprehensive benefits, including medical, dental, vision, and 401K matching. We provide a tailored career development path for each engineer and support certification expenses to help you achieve your professional goals.

At EMPIST, we pride ourselves on fostering a collaborative work environment that promotes the success of our clients and employees alike. We are a well-established technology firm dedicated to delivering the solutions businesses need to thrive.