Technical Support Specialist

2 weeks ago

Chicago, Illinois, United States Keno Kozie Associates Full time
Technical Support Specialist

Embark on a rewarding journey in the vibrant Legal/IT industry with Keno Kozie Associates as a Technical Support Specialist.

We provide an extensive training program designed for every new Technical Support Specialist to excel in assisting our legal clients.

Keno Kozie Associates equips you to thrive in a fast-paced, agile, customer-focused environment while collaborating with a top-tier support team.

Numerous career paths are available within the Support Department, as well as more technical roles for those interested in advancing their technical skills.

This position includes a comprehensive benefits package, health insurance, and a matching retirement plan, along with various perks. Our office features a break area stocked with complimentary snacks and beverages, as well as regular in-office events.

This role requires on-site presence at our office. Initial training will be conducted on-site for the first two weeks during standard business hours.
  • We seek candidates available for standard business hours or those interested in after-hours shifts (evenings/weekends).
  • Competitive compensation is offered, including additional pay for after-hours work.
  • In-office work is expected during weekdays, with hybrid options available on weekends.
The Technical Support Specialist serves as the primary contact for clients seeking assistance with hardware, software, network, or other technical inquiries. This role is dynamic and requires the ability to manage multiple tasks efficiently while delivering exceptional customer service.

Key Responsibilities
  • Act as the initial point of contact for clients requiring assistance with technical or non-technical issues.
  • Provide support via phone, email, and chat.
  • Identify, analyze, and resolve client issues using documented troubleshooting resources, including knowledge bases and previous cases.
  • Utilize remote access tools to assess and address client-reported issues effectively.
  • Document all client interactions with detailed information to ensure clear communication with clients and team members.
  • Maintain consistent and reliable attendance.
Required Skills and Qualifications
  • High School Diploma or equivalent.
  • Strong verbal and written communication skills.
  • Exceptional customer service abilities, efficiency, multitasking skills, and patience are essential for success in this role.
  • Reliable team player who collaborates effectively in a team-oriented setting.
  • Ability to work independently and make informed decisions within the scope of the role.
  • Professional demeanor with both colleagues and clients.
  • Capability to perform well in a fast-paced and occasionally high-pressure environment.
  • Strategic and analytical thinking skills to troubleshoot and resolve issues promptly.
  • Proactive in identifying and addressing technical issues through remote troubleshooting methods.
  • Demonstrate initiative, follow-through, and critical thinking while managing multiple priorities in a demanding work environment.
Additional Information

Prolonged periods of sitting and working on a computer are required.

Keno Kozie Associates is an equal opportunity employer. We value diversity and inclusion, fostering an environment where everyone feels welcome. We are proud to be an equal opportunity employer, celebrating our employees' diverse backgrounds and experiences. Equal employment opportunity applies to all aspects of the employment relationship, including hiring, promotions, training, and benefits.

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