Principal Product Manager, Loan Management Team

2 weeks ago

San Francisco, United States Possible Finance Full time

We're on a mission to end the debt cycle-and help our customers and their communities unlock economic mobility for generations to come. Join the team that's making our goal a reality. At Possible, we're building a new type of consumer finance company. One that helps our customers stay out of debt rather than profits from them staying in it. As a Public Benefit Corporation, our mission and responsibility are to help communities unlock economic mobility-with affordable credit products designed to improve financial health.

Founded in 2017, our lead VCs are Canvas and Union Square Ventures. We are a fully distributed company with a global workforce. We have over 100,000 reviews on the App Store with a 4.8 star average rating. Just as we are committed to building a new type of consumer finance company, we are equally dedicated to the employee experience.

Position: Senior Product Leader - Loan Management Team

We are seeking an experienced and innovative product leader to guide our Loan Management Team. In this role, you will oversee our core loan management systems and ensure exceptional customer experiences. Reporting to our Director of Product, you will collaborate with a diverse group of colleagues across Engineering, Design, Credit & Data Science, Marketing, Customer Operations, Compliance, and Finance. Your contributions will help us refine our product development approach and strengthen our team culture.

What You'll Do:

  • Lead the enhancement of the customer experience, including payments and servicing, in collaboration with Customer Operations.
  • Identify and prioritize improvements for our core Loan Management System in partnership with the Engineering team.
  • Develop and execute a product roadmap that drives long-term success and delivers exceptional customer experiences.
  • Share product strategy, performance, and customer insights with Possible's Leadership Team and the company.
  • Collaborate with Legal & Compliance, Data Science, and Customer Operations to manage audits and reviews with banking partners.
  • Introduce industry best practices to improve our product development processes.
What You'll Bring:
  • 8+ years of Product Management experience in financial services or fintech, with at least 5 years in platform or system-level product management.
  • A blend of customer-centric focus and technical expertise, with experience in building and monitoring systems.
  • Proven ability to manage product development with discipline and efficiency.
  • Strong problem-solving skills and a deep sense of ownership for product outcomes.
  • Comfort working in fast-paced environments, ideally with experience in startups.
  • Ability to translate customer insights into actionable features and communicate clearly with engineers and designers.
  • Strong project management skills with the ability to identify and address dependencies across functions.
  • Experience working within industry regulations while developing creative solutions.
  • Passion for serving customers and driving positive societal change.

Location and Benefits:

This role is open to candidates across the United States, with the flexibility to work remotely. We are open to candidates based in the Bay Area but welcome applicants from other regions who can travel to the Bay Area quarterly.

We offer a competitive salary range of $192,550 to $224,700 annually, with significant equity potential, based on experience and qualifications. Our comprehensive benefits package includes health, dental, and vision insurance, a 401(k) plan, paid time off, and a remote work environment.

Join Us

If you are passionate about creating financial freedom for everyday Americans and are excited about working in a collaborative, inclusive environment, we encourage you to apply.

Learn more about us as a Public Benefit Company and our commitment to privacy here.

Possible Finance is dedicated to financial fairness and community empowerment. We welcome diverse perspectives and experiences to help us achieve our mission of unlocking economic mobility for generations to come.

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