Principal Product Manager

7 days ago

San Francisco, United States DocuSign Full time

Company Overview

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).


What you'll do

As the Principal Product Manager for Financial Services you will work with key stakeholders to define a multi-year strategy and lead the efforts to build the roadmap, vision, and priorities for supporting Docusign customers within this priority industry. You will deeply understand Financial Services customers’ pain points and work with product development teams across Docusign to deliver product capabilities and solutions that support their end-to-end agreement needs. Interacting directly with customers to validate solutions and market needs will be a key part of your role.

Docusign has built award winning and the most pervasive technology for enabling businesses to automate their agreement processes - from generating agreements, negotiating between parties, getting agreements electronically signed, managing the workflows and integrations once an agreement is signed and analyzing and deriving insights from agreements. Today, Docusign’s products meet the needs of customers extending from individual consumers to large Enterprises. You will serve as the subject matter expert guiding product development teams on what capabilities and solutions will best meet Financial Services companies biggest agreement challenges. Using qualitative and quantitative insights, you will deliver a strategy and product roadmap that both transforms how Docusign meets Financial Services customers’ needs and drives measurable impact. In this position you will work cross-functionally with Design, Marketing, and Engineering and engage directly with customers to experiment and iterate.

This position is an individual contributor role reporting to the Sr. Director of Product Management.

Responsibilities

  • Lead the strategy and roadmap for delivering product capabilities and solutions for Financial Services customers
  • Facilitate customer engagements to validate solutions and market needs within Financial Services
  • Drive the vision and requirements, translate them to functional specifications to facilitate a sound design and deliver a delightful customer experience in partnership with product development teams across Docusign
  • Leverage actively primary and secondary research in to deepen understanding of Financial Services customers across their lifecycle, from awareness to renewal and expansion
  • Own insights on the market including staying abreast of Financial Services industry trends, events, and channels to anticipate customer needs
  • Understand key personas, difficulties and jobs to be done within Financial Services by closely working with customers, User Research, and Marketing
  • Understand and profile high value, innovative use cases purchased and implemented by key Financial Services customers
  • Work closely with the Business Development team to identify partners critical to scaling Financial Services offerings
  • Monitor, measure, and report on key business and customer metrics in collaboration with Data Science and identify areas for continuous testing, experimentation and evolution
  • Evaluate and prioritize product roadmap and backlogs in alignment with product development teams for effective release and sprint planning
  • Facilitate requirements definition across teams to create developer-ready epics, user stories and acceptance criteria while identifying dependencies and relative priority with other product managers
  • Partner with Program Management, Design and Engineering to ensure product ships on time and to quality
  • Collaborate with Marketing, Pricing, Sales, Support, Legal, Security and other cross-functional teams on successful go-to-market and product adoption

What you bring

Basic

  • Bachelor’s Degree in a technology related area of study (CS, EE, IT, Systems, MIS, etc.)
  • 15 years in product management for SaaS products and services with a Bachelor’s degree; or 11+ years in product management for SaaS products and services with a Master’s degree; or equivalent experience
  • Track record in product management for Financial Services focused products
  • Experience building and gaining consensus of cases for new product capabilities/innovations
  • Background working with cross-functional teams
  • Direct experience in delivering product using iterative or Agile methodologies (e.g. SCRUM)

Preferred

  • Master’s degree or equivalent experience in Computer Science, Information Systems, or Informatics
  • Demonstrated success managing large scale technology products including new, existing, or legacy products tailored to the needs of Financial Services
  • Strong customer focus through qualitative and quantitative measures
  • Ability to work in a dynamic, fast paced environment, prioritize your work and handle your own time
  • Excellent executive presence, verbal and written communication skills
  • Strong problem-solving skills and productivity
  • Experience building and using telemetry to review site performance and make data-driven decisions
  • Ability to operate in a matrixed environment influencing multiple partners and roadmap delivery commitments
  • Strong track record of building lasting, cross-functional partnerships with both internal and external groups
  • Proven ability to collaborate well cross-functionally across organizational boundaries with Engineering, User Experience, Research, Product, Program Management, Sales, Marketing, IT, Compliance, Security, Legal, Business Development, and Support
  • Experience in consulting, marketing or related business disciplines involving compliance, information security or regulatory controls
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