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Client Relationship Manager

2 months ago

San Diego, United States Metis Practice Solutions Full time
Description

Position at Metis Practice Solutions

We are seeking a dynamic and results-driven Client Relationship Manager to join our team in the medical practice management industry. The ideal candidate will be responsible for managing and nurturing relationships with our clients, ensuring their satisfaction with our services, and identifying opportunities for business growth. This role requires a deep understanding of medical practice management processes, excellent communication skills, and a client-focused mindset.

Essential Duties & Responsibilities:
  • Client Engagement: Serve as the primary point of contact for clients, addressing their inquiries and concerns promptly and professionally.
  • Liaison: Serve as the liaison between the client and internal departments to ensure clear communication that delivers high quality services to the client.
  • Contract Management: Negotiate contracts, manage the contract lifecycle and ensure compliance with contractual requirements with clients.
  • Relationship Management: Develop and maintain strong, long-term relationships with clients, understanding their business needs and objectives.
  • Account Management: Oversee the entire client lifecycle, from contracting to onboarding to ongoing account management, ensuring high levels of client satisfaction and retention.
  • Problem Resolution: Identify and resolve client issues and challenges, coordinating with internal teams to ensure timely and effective solutions.
  • Reporting: Provide regular reports and updates to clients on their account and revenue cycle status, practice management processes, and any relevant changes in regulations or industry practices.
  • Feedback Collection: Gather and analyze client feedback to improve services, processes, and overall client satisfaction.
  • Training and Support: Educate clients on the features and benefits of our services, ensuring they are fully utilizing all available resources and tools.
  • Compliance: Stay informed about industry regulations and standards to ensure all client interactions and practice management processes comply with legal and ethical guidelines.
Qualifications:
  • Education: Bachelor's degree in Business Administration, Healthcare Management, or a related field preferred. Experience will be considered in lieu of education.
  • Experience: Minimum of 7-10 years of experience in client relationship management, preferably in the medical practice management or healthcare industry.
  • Knowledge: Strong understanding of medical practice management processes, billing, coding, and industry regulations (e.g., HIPAA).
Skills:
  • Excellent communication and interpersonal skills.
  • Strong problem-solving and conflict-resolution abilities.
  • Proficiency in CRM software and practice management systems.
  • Ability to manage multiple clients and projects simultaneously.
  • Detail-oriented with strong organizational skills.
Competencies & Success Factors:
  • Client-Focused: Dedicated to understanding and meeting the needs of clients.
  • Proactive: Takes initiative to anticipate and address client needs and potential issues.
  • Adaptable: Comfortable in a fast-paced, changing environment.
  • Team Player: Works collaboratively with internal teams to achieve common goals.


Metis Practice Solutions is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.