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Client Relationship Executive
2 months ago
Company Overview
ClearDesk was established from extensive experience in outsourcing exceptional talent from regions such as Colombia, India, and the Philippines. In today's world, advanced technology and high-speed internet empower us to assemble a remarkable team globally.
At ClearDesk, we specialize in sourcing, recruiting, and managing overseas talent to collaborate with our clients. Our mission is to deliver outstanding service that surpasses expectations, ensuring we match each client with the ideal talent tailored to their specific requirements.
Our Mission
We are dedicated to fostering success for our clients. Our goal is to assist in building high-performing teams in a cost-effective manner, enabling them to excel in a competitive business environment. Additionally, we are committed to supporting our remote talent in advancing their careers while providing for their families.
We continuously strive for growth and improvement by surrounding ourselves with top-tier talent. This culture of ongoing development allows us to enhance our service for both clients and team members. At ClearDesk, we believe that collective success is the key to individual achievements.
Job Description
ClearDesk is in search of an in-office Client Success Specialist to join our expanding team. The Client Success department plays a crucial role in driving revenue retention and growth after the sale.
Core Responsibilities
- Relationship Management: Cultivate and sustain robust, long-lasting relationships with clients by comprehending their business objectives and offering strategic guidance, representing ClearDesk to our clients.
- Churn Protection: Serve as a trusted change agent to assist clients in achieving optimal user adoption, ensuring the retention of ClearDesk services and mitigating churn risks by delivering ongoing value.
- Customer Trusted Advisor: Establish and nurture trusted advisor relationships with key customer stakeholders and executive sponsors to collaboratively develop a ClearDesk roadmap that delivers anticipated benefits and a high return on investment.
- Expansion: Identify growth opportunities within accounts and collaborate closely with clients to encourage and expedite expansions, while working internally with ClearDesk teams to provide timely recommendations and guidance.
- Customer Advocacy: Represent the voice of the customer within the organization, relaying feedback to sales, services, and recruitment teams to drive continuous improvement.
- Reporting: Track customer health metrics and key performance indicators (KPIs) to proactively address risks and opportunities, providing monthly internal reports on customer health status.
- Cross-Functional Collaboration: Work alongside sales, recruitment, and support teams to ensure a seamless and exceptional customer experience.
Requirements
- Bachelor's degree
- 2 - 4 years of experience in Customer Success, Account Management, or a related field
- Exceptional communication, presentation, and interpersonal skills
- Analytical mindset with the ability to extract insights from customer data
Compensation and Benefits
- Competitive Salary ($70K - $75K) + Commission (OTE $100K - $110K)
- Full-time position
- Health, dental, and vision insurance
- Bonuses and incentives
Important Reminder: ClearDesk does not request any monetary payments or fees during our employment process. If you receive any payment requests, please disregard them and report them to us immediately. For your security, ensure that all communications are conducted through official channels.
