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Donor Services Associate

2 months ago

Madison, United States Intervarsity Full time

Donor Services Associate

Work Location:

Madison, WI – National Office

Schedule:

Part time

To advance the purpose of InterVarsity, this position will work on a highly interdependent team environment to administer prompt and accurate processing of donations; providing first-class customer service to our donors and staff.

This is an on-call seasonal position that averages 16-20 hours per week when needed, which includes calendar year-end, fiscal year-end, and fill-in for vacations and leaves.

MAJOR RESPONSIBILITIES

Provide support for Donation Services:

Donation Processes:

Open and review mail received; verify correspondence contains the necessary information

Prepare and scan checks for deposit

Perform data entry of donations into the database

Work closely with team members to meet established receipting standards

Help with gifts that require additional/special handling

Assist team members with their opening/keying tasks as needed

Prepare batches for filing

Handle donor interactions and processing of wires, IRA, matching gifts, United Way funds, Canadian donations, IFES transfers, IVP Royalties, Board and Volunteer receipts, and foreign funds

Process stock and property gifts

Prepare corrections (fixes) to donations already processed

Maintain portal access (PTRs) for all staff/accounts

Print and distribute receipts to donors and various teams

Handle all receipts that need additional attention (Specials)

Handle donor communication regarding incomplete checks

Ensure accurate maintenance of donor names and addresses within the data base

Prepare and mail packets for new donors

Assist with month-end / year-end processes

Keep supplies up-to-date for team

Other duties as assigned

Customer Service

Provide first-class customer service to our donors and staff

Handle all calls to InterVarsity’s toll-free line

Respond promptly to customer inquiries via email in a courteous and timely manner

Complete research to respond to donor questions

QUALIFICATIONS/KNOWLEDGE/SKILLS/ABILITIES

3 years’ experience with calculator, data entry, and clerical work

Accounting/bookkeeping experience desirable

Familiarity with handling financial information

Strong customer service skills

Comfortable working with web-based systems/tools

Annually affirm InterVarsity’s Statement of Faith

Ability to work in a “team” environment; helping/relying on others, putting others’ needs before own needs

Ability to cross-train with team members

Excellent organizational skills

Extra-ordinary attention to detail

Moderate knowledge of Excel and Microsoft Word (mail merge)

High degree of office administrative skill

High reasoning and critical thinking ability, which includes defining problems, drawing valid conclusions

Ability to prioritize and manage multiple priorities at a time

Ability to be resourceful with limited standard processes

Ability to take charge of tasks and work independently at various times

Ability to work under the pressure of deadlines

Ability to follow written procedures

Ability to maintain donor/staff information confidentiality.

Pay Range: $14.55 – $19.40 per hour

Benefits:

We offer a competitive benefits package, including health care and retirement savings with a match. Eligibility is based on employee type and hours worked. Benefits include the following:

403(b) Retirement Savings Plan

403(b) matching contributions

Dental insurance

Employee assistance program

Employee discounts

Flexible work schedule

Flexible spending accounts

Health insurance

Health savings account

Life insurance

Paid time off

Parental leave

Professional development assistance

Vision insurance

Equal Employment Opportunity:

InterVarsity Christian Fellowship/USA is both an equal opportunity employer and a faith-based religious organization. We conduct hiring without regard to race, color, ancestry, national origin, citizenship, age, sex, marital status, parental status, membership in any labor organization, political ideology, or disability of an otherwise qualified individual. The status of InterVarsity Christian Fellowship/USA as an equal opportunity employer does not prevent the organization from hiring staff based on their religious beliefs so that all staff share the same religious commitment. Pursuant to the Civil Rights Act of 1964, Section 702 (42 U.S.C. 2000e 1(a)) InterVarsity Christian Fellowship/USA has the right to, and does, hire only candidates who agree with InterVarsity’s Statement of Agreement: Purpose and Doctrinal Basis because InterVarsity believes that each and every staff plays a vital role in advancing InterVarsity’s mission and purposes.

Associated topics: alumni, annual, fundraiser, giving, grassroots, major gift, membership, philanthropy, raiser, relationship manager

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