Medical Customer Service

1 month ago

Madison, United States Biolife Plasma Services Full time

As a Plasma Center Technician at BioLife, youll make a career out of making a difference. That means bringing exceptional customer service with a focus on our donors, paying attention to details when dealing with medical records, and being a dependable part of an exceptional team. All while doing a job collecting plasma that serves a higher purpose in developing life-saving medicines for those with rare diseases. Feel good about the work you do.

* Full-Time

* High school diploma or equivalent

* May include evenings, weekends, and holidays.

**Success Profile**

Check out the traits were looking for and see if you have the right mix.

* **Multi-tasker** *10*

* **Responsible** *7*

* **Personable** *10*

* **Reliable** *10*

* **Detail-Oriented** *8*

* **Flexible** *10*

**Benefits**

* **Work-Life Balance**

Regular hours and time for life outside of the office.

* **Health Care**

Comprehensive coverage including Medical, Dental, Vision and Flexible Spending Accounts.

* **Tuition Reimbursement**

Learn and grow with tuition reimbursement.

* **Paid Time Off**

Get the chance to relax and recharge with paid time off.

* **Maternity and Paternity Leave**

Bond with your newborn with Maternity and Paternity Leave.

* **Life and Disability Insurance**

Take care of your future with Life and Disability Insurance.

**Responsibilities**

**Job ID** R0055940 By clicking the Apply button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takedas and . I further attest that all information I submit in my employment application is true to the best of my knowledge.

****Job Description****

****About BioLife Plasma Services****

Every day at BioLife, we feel good knowing that what we do helps improve the lives of patients with rare diseases. While you focus on our donors, well support you. We offer a purpose you can believe in, a team you can count on, opportunities for career growth, and a comprehensive benefits program, all in a fast-paced, friendly environment.

*BioLife Plasma Services is a subsidiary of Takeda Pharmaceutical Company Ltd.*

**Plasma Center Technician / Entry level Phlebotomist**

**Plasma Center Technician** at BioLife, you will receive on-the-job training and feel good about the work you do.

****Life-saving work you can believe in**.**

Every day, the donors you meet will motivate you. The high-quality plasma you collect will become life-changing medicines. Here, a commitment to customer service and quality is expected.

***A typical day for you may include:***

* **Exceptional Customer Service:** Answer phones, and greet and focus on our donors, while ensuring the safety of donors and our team.

* **Medical History Records:** Youll use your attention to detail to screen new and repeat donors, and take and record donor vital signs and finger stick results. You will use our Donor Information System, prepare donor charts, maintain accurate records, and coordinate donor compensation.

* **Continuous Improvement:** You will help to identify operational opportunities for continuous improvement, initiate changes to center processes, as needed, through the use of company approved procedures.

* **Supportive Teamwork:** Youll work in our fast-paced, team environment; ensure a clean and professional work environment; attend team meetings; work closely with your management team; and problem-solve together.

* **Being Dependable**: Youll be there for our donors, which includes working a variety of shifts, Saturdays and Sundays, and holidays.

* **Phlebotomy:** You may learn how to install, operate, maintain, and troubleshoot state-of- the-art plasmapheresis machines while ensuring the safety of our donors.

****REQUIRED QUALIFICATIONS:****

* High school diploma or equivalent

* Ability to walk and/or stand for the entire work shift

* Ability to work evenings, weekends, and holidays

* Ability to lean, bend, stoop, crouch, and reach above shoulders and below knees

* Ability to lift up to 5 lbs., and occasional lifting of materials up to 32 lbs. and rarely 50 lbs.

* Fine motor coordination, depth perception, and ability to hear equipment from a distance

* Due to potential exposure to blood borne pathogens (risk level 1), 90% of work tasks require prolonged glove wear

****PREFERRED QUALIFICATIONS:****

* Experience working in food service, retail, hospital, lab, or a regulated environment

* Strong customer service skills

* Desire to work in a fast-paced workplace

**EEO Statement**

*Takeda is proud in its commitment to creating a diverse workforce and providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, parental status, national origin, age, disability, citizenship status, genetic information or characteristics, marital status, status as a Vietnam era veteran, special disabled veteran, or other protected veteran in accordance with applicable federal, state and local laws, and any other characteristic protected by law.*

****Locations****

USA - WI - Madison****Worker Type****

Employee****Worker Sub-Type****

Regular****Time Type****

Full time **3. Your First Interview**

Well arrange a time for us to meet virtually or in person. Depending on the role and market, there may be more than one interview.

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