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Operations Coordinator, B2B

2 months ago

San Francisco, United States Williams-Sonoma Full time
Job Description

Overview of the role
The B2B Operations Coordinator is an integral support role for the regional Operations managers and the Logistics team. This role is responsible for providing hands-on operational project support while
working closely with cross-functional teams including Logistics, Sales, Inventory/Planning,
and Care Center Support Teams throughout a project lifecycle.

*This is a remote role. Candidates for this role need to be based in Central Time Zone*

Responsibilities
  • Assist Operations team in managing projects: validate inventory availability, audit B2B quotes and orders, update project playbooks.
  • Utilize Excel and our WSI systems to update statuses at the item level and proactively identify solutions to ensure our timelines will meet clients' delivery needs.
  • Support Operations Managers and cross-functional teams in providing timely and accurate project details and updates to internal and external partners.
  • Partner with Logistics team to ensure items and orders are moving seamlessly through the fulfillment process.
  • Support Operations Managers and Business call center support teams with triage plans for customer escalations.
Criteria
  • Proficient in Microsoft Office (Excel, Word, PowerPoint).
  • Strong organizational skills and expertise in working with cross-functional teams.
  • Ability to effectively communicate to internal and external partners.
  • Effective time management, problem-solving, and organization skills.
Our Mission Around Diversity, Equity & Inclusion
We firmly believe that working in a culture focused on diversity, equity, and inclusion spurs innovation,
creates healthy and high-performing teams, and delivers superior customer experiences. We will create
and nurture a global company culture where we confidently bring our authentic selves to work every
day: where the only criteria for advancement are the quality of our work, the contributions we make to
our teams and the business, and our ability to lead; and where our individual differences-whatever
they may be-are valued, explored and appreciated.

Benefits Just for You
Depending on your position and your location, here are a few highlights of what you might be eligible
for:
  • A generous discount on all Williams-Sonoma, Inc. brands
  • A 401(k) plan and other investment opportunities
  • Paid vacations, holidays, and time off to volunteer
  • Health benefits, dental and vision insurance, including same-sex domestic partner benefits
  • Tax-free commuter benefits
  • A wellness program that supports your physical, financial and emotional health
  • Your Journey in Continued Learning
  • In-person and online learning opportunities through WSI University
  • Cross-brand and cross-function career opportunities
  • Resources for self-development
  • Advisor (Mentor) program
  • Career development workshops and learning programs
  • Speaker series


WSI will not commence an immigration case or "sponsor" an individual for this position at this time (for
example, H-1B or other employment-based immigration).

This role is not eligible for relocation assistance.

Williams-Sonoma, Inc. is an Equal Opportunity Employer. Williams-Sonoma, Inc. will consider for
employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance, or other applicable state or local laws and ordinances.

The expected starting pay range for this position is $60,000. Applicable pay ranges may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law. In addition to competitive pay, compensation may include a variety of other components like benefits, paid time off, merit, and bonus opportunities.

About Us

Our Company

Founded in 1956, Williams-Sonoma, Inc. is the premier specialty retailer of high-quality products for the kitchen and home in the United States. Our family of brands are Williams Sonoma, Williams Sonoma Home, Pottery Barn, Pottery Barn teen, pottery barn kids, Rejuvenation, Mark & Graham, west elm, or Outward. These brands are among the best known and most respected in the industry. We offer beautifully-designed, stylish and functional products for every area of the home, including the kitchen, living room, bedroom, home office, closet, laundry room and even outdoor spaces. We've seen some big changes since our first brick-and-mortar store opened more than half of a century ago. What hasn't changed is our passion for high-quality products, functional design, outstanding customer service, and enhancing the lives of our customers and the communities where we operate. Today, we're a multi-brand, multi-channel, global enterprise supported by state-of-the-art technology and some of the most talented teams in retailing - and we're always looking for new energy and ideas.