Marketing Operations Coordinator

2 weeks ago

San Francisco, California, United States Varite Full time
Job Overview:
Position: Marketing Operations Specialist
Schedule: Monday to Friday, flexible hours between 8 or 9 AM to 5 or 6 PM.

Role Summary:
The Marketing Operations Specialist plays a crucial role in managing the Seismic sales enablement platform utilized by various teams within the Pharma Services division, including Sales, Business Development, Marketing, and Site personnel. This position reports directly to the Manager of Marketing Communications and focuses on providing expertise and support for the Seismic platform, specifically for the Pharma Services Commercial team.

Key Responsibilities:
  • Oversee daily operations of the Seismic platform, ensuring a seamless and high-quality experience for both users and content creators; offer technical assistance and resolve issues as they arise.
  • Evaluate access requests and grant permissions to users in accordance with established guidelines.
  • Address user inquiries and input on the Seismic platform, ensuring that content-related issues are directed to the appropriate authors.
  • Develop a comprehensive understanding of the platform and remain updated on new features; provide recommendations for effective business applications and prioritization of adoption.
  • Act as the primary liaison with the Seismic customer success manager.
  • Collaborate with PSG Sales Operations and Training to enhance, integrate, and promote the use of Seismic in line with Commercial objectives and initiatives.
  • Modify the PSG Seismic site as necessary, creating new pages and widgets to meet business and user requirements.
  • Analyze user engagement metrics, search queries, content performance, and other relevant data; offer insights and suggestions for improvement.
  • Create educational materials and user guides to assist colleagues in maximizing their understanding of the Seismic platform.
  • Facilitate the upload of content to Seismic, conduct regular content audits, and notify authors of required updates, ensuring timely completion.
  • Assist the Manager of Marketing Communications with initiatives aimed at increasing Sales team engagement and enhancing value creation.
  • Manage and execute additional projects as assigned.
Minimum Qualifications:
  • Bachelor's degree in Marketing, Communications, Business, or a related field.
  • 3-5 years of professional experience, including a minimum of 2 years in marketing and/or sales operations within a complex B2B environment.
  • At least two years of experience providing administrative support for Seismic.
  • Exceptional organizational skills with the ability to manage multiple priorities simultaneously.
  • Strong written and verbal communication abilities.
  • Self-motivated with excellent time management, planning, and prioritization skills.
  • Meticulous attention to detail.
  • Ability to excel in a virtual team setting.
  • Proficient in learning new systems quickly.

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