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Product Support Specialist
2 months ago
Product Support Specialist
IQVIA Holdings Inc.
Frederick, Maryland
The product support specialist role works with the Business Operations group in the development and creation of electronic consent forms for clinical trials. This role is responsible for digitizing the paper consent forms, performing quality control, and testing functionality of the electronic form.
Key Responsibilities:
Content/Data entry
Text Comparison between paper and digital documents
Quality Control on website text, formatting, images, and functionality
Basic HTML Editing
Manage workload in a ticketing/task management system
Collaborate with the Operations team on questions and specifications
Implement document versioning
Confirm document and system adaptability
Work with documents and content in multiple languages
Supervisory Responsibilities:
This position does not have responsibility for managing people
Minimum Qualifications:
Minimum of a Bachelors degree and relevant certifications
Minimum 1 to 3 years of professional experience required
Minimum Skills Required:
Problem-Solving
Attention to details
Ability to multitask
Self-Starter
Organized
Basic knowledge in HTML, MS Office, Google Drive
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