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Product Support Specialist

2 months ago


Frederick, United States Ichgcp Full time

Product Support Specialist IQVIA Holdings Inc. Frederick, Maryland The product support specialist role works with the Business Operations group in the development and creation of electronic consent forms for clinical trials. This role is responsible for digitizing the paper consent forms, performing quality control, and testing functionality of the electronic form. Key Responsibilities: Content/Data entry Text Comparison between paper and digital documents Quality Control on website text, formatting, images, and functionality Basic HTML Editing Manage workload in a ticketing/task management system Collaborate with the Operations team on questions and specifications Implement document versioning Confirm document and system adaptability Work with documents and content in multiple languages Supervisory Responsibilities: This position does not have responsibility for managing people Minimum Qualifications: Minimum of a Bachelors degree and relevant certifications Minimum 1 to 3 years of professional experience required Minimum Skills Required: Problem-Solving Attention to details Ability to multitask Self-Starter Organized Basic knowledge in HTML, MS Office, Google Drive

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