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IT Support Specialist

2 months ago


Frederick, Colorado, United States Visionaire Partners Full time

IT Support Specialist

This role presents an excellent opportunity for a skilled IT Support Specialist / Help Desk Technician to become part of a vibrant organization where your contributions will be valued.

KEY RESPONSIBILITIES:


• Provide approximately 60% in-person assistance and 40% remote support


• Manage Level II and Level III Incident and Service Request tickets


• Diagnose and resolve technical issues related to hardware, software, and network connectivity


• Address Level I Incident and Service Request tickets

This position is a contract-to-hire opportunity. The primary focus will be on supporting various locations, with occasional travel for project-related tasks. Flexibility in working hours is essential, including being on call or working weekends as required.

Visionaire Partners provides contractors with a comprehensive benefits package that includes options for 401k with a matching contribution, medical, dental, vision, life insurance, and both short and long-term disability coverage.

ESSENTIAL QUALIFICATIONS:


• Minimum of 3 years of experience in technical support


• Proficiency in Windows operating systems


• Familiarity with MS Office applications


• Experience with Active Directory


• Skills in network support and troubleshooting


• Capability to set up and configure new PCs


• Experience in both software and hardware support


• Strong experience in deskside support


• Willingness to work flexible hours and be available on call or during weekends


• Possession of a valid driver's license and a clean driving record


• Ownership of a reliable vehicle for transporting IT equipment


• Ability to use a personal cell phone for work-related communications


• Capability to pass a thorough background check and drug screening (excluding marijuana)