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IT Support Specialist
2 months ago
IT Support Specialist
This role presents an excellent opportunity for a skilled IT Support Specialist / Help Desk Technician to become part of a vibrant organization where your contributions will be valued.
KEY RESPONSIBILITIES:
• Provide approximately 60% in-person assistance and 40% remote support
• Manage Level II and Level III Incident and Service Request tickets
• Diagnose and resolve technical issues related to hardware, software, and network connectivity
• Address Level I Incident and Service Request tickets
This position is a contract-to-hire opportunity. The primary focus will be on supporting various locations, with occasional travel for project-related tasks. Flexibility in working hours is essential, including being on call or working weekends as required.
Visionaire Partners provides contractors with a comprehensive benefits package that includes options for 401k with a matching contribution, medical, dental, vision, life insurance, and both short and long-term disability coverage.
ESSENTIAL QUALIFICATIONS:
• Minimum of 3 years of experience in technical support
• Proficiency in Windows operating systems
• Familiarity with MS Office applications
• Experience with Active Directory
• Skills in network support and troubleshooting
• Capability to set up and configure new PCs
• Experience in both software and hardware support
• Strong experience in deskside support
• Willingness to work flexible hours and be available on call or during weekends
• Possession of a valid driver's license and a clean driving record
• Ownership of a reliable vehicle for transporting IT equipment
• Ability to use a personal cell phone for work-related communications
• Capability to pass a thorough background check and drug screening (excluding marijuana)