Experienced IT Support Specialist

2 weeks ago


Frederick, Maryland, United States Encentric, Inc. Full time
Position Overview

Performance Location: Hybrid remote and onsite.

Availability: Immediate.

Company Overview: Encentric, Inc. is seeking a qualified IT Support Specialist to deliver information management and technology support services.

Clearance Requirement: Active Secret clearance is necessary.

Educational Background: High School Diploma is required.

Certification Requirement: Candidates must hold a GSEC or CompTIA Security+ Certification.

Experience Requirements:

  • A minimum of 2 years of relevant experience in customer support.
  • At least 2 years of functional and technical IT support experience.
  • One year of experience managing Microsoft Group Policy is preferred.
  • Experience with the Defense Health Agency (DHA) is advantageous.

Functional Responsibilities:

  • Deliver IT support both onsite and remotely as required.
  • Oversee the installation, configuration, troubleshooting, and maintenance of Government Furnished Equipment (GFE), including computers, mobile devices, and peripherals.
  • Manage software installation, configuration, troubleshooting, and maintenance, including Microsoft Windows Operating Systems and Microsoft Office 365.
  • Provide physical network support, including cable replacement and connection tasks.
  • Facilitate comprehensive Video Teleconferencing (VTC) support, including equipment configuration and meeting facilitation.
  • Ensure compliance with Information Assurance (IA) requirements to maintain an Authority To Operate (ATO).
  • Support IA requirements such as vulnerability mitigation and security scans.
  • Utilize management tools like Microsoft Configuration Manager and Active Directory for task execution.
  • Demonstrate proficiency in PowerShell and Batch scripting.
  • Analyze help desk requests and update knowledge bases for future reference.


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