Information Technology Support Specialist

1 month ago


Frederick, United States KTL Solutions Full time

Company Description

As a leading provider of ERP, CRM, IT, business intelligence, and project management solutions, KTL Solutions has helped numerous clients develop best practices and process improvements for business growth. KTL is also a top RPO and offers CMMC and NIST Compliance services, specializing in solutions for the Defense Industrial Base. Our consultants excel at understanding business processes, identifying pain points, and providing tailored solutions for various industries.

Role Description

IT Support Specialist is responsible for the maintenance and support of customer environments managed by KTL Solutions, Inc. and serves as an escalation resource for other support specialist for difficult or undocumented issues. 

Responsibilities

  • Perform routine system maintenance on supported systems.
  • Triage and prioritize issues and tickets.
  • Provide IT related support for technical issues.
  • Create knowledgebase articles for complex tasks.
  • Create new procedures and environment documentation as necessary.
  • Identify technical issues and inefficiencies and recommend solutions.
  • When required assist project teams on the design and implementation of services.
  • Accurately track time spent on tasks.
  • Work service and project tickets to resolution according to defined SLA's.
  • Update client specific documentation to ensure it is up to date.
  • Coordinate and work with other departments to deliver services to customers.
  • Communicate with customers regarding current issues and upcoming changes.

Qualifications

  • Previous experience in an IT support or engineer role with a preference in the MSP industry.
  • Previous experience deploying and administering Microsoft 365 services.
  • Previous experience managing Windows Servers and core functional roles.
  • Functional understanding of networking concepts including routing, subnetting and security.

Preferred Qualifications

  • Network+ or related security certification.
  • Microsoft 365 Administrator or Azure Administrator certifications.


  • Frederick, United States KTL Solutions, Inc. Full time

    Company DescriptionAs a leading provider of ERP, CRM, IT, business intelligence, and project management solutions, KTL Solutions has helped numerous clients develop best practices and process improvements for business growth. KTL is also a top RPO and offers CMMC and NIST Compliance services, specializing in solutions for the Defense Industrial Base. Our...


  • Frederick, United States KTL Solutions, Inc. Full time

    Company DescriptionAs a leading provider of ERP, CRM, IT, business intelligence, and project management solutions, KTL Solutions has helped numerous clients develop best practices and process improvements for business growth. KTL is also a top RPO and offers CMMC and NIST Compliance services, specializing in solutions for the Defense Industrial Base. Our...


  • Frederick, United States Syms Strategic Group, LLC (SSG) Full time

    Job DescriptionJob DescriptionSyms Strategic Group (SSG) is seeking a talented Information Technology (IT) Specialist Department: Veterans Affairs (VA)Type: Full TimeMin. Experience: ExperiencedSecurity Clearance Level: Public Trust (NACI) Military Veterans are highly encouraged to apply! Essential Duties and ResponsibilitiesLead, administer, develop,...


  • Frederick, Maryland, United States Specialist Office Full time

    Position OverviewHealthcare Support SpecialistLocation: Frederick, MarylandREQUIREMENTS:- Certification as a Medical Assistant is advantageous- Minimum of 1 year of clinical experience in a healthcare setting- Familiarity with Electronic Medical Records (EMR) is preferred- Experience with prior authorizations is a plus- Excellent communication skills are...


  • Frederick, Maryland, United States General Dynamics Information Technology Full time

    Req ID: RQ183842Type of Requisition: RegularClearance Level Must Be Able to Obtain: NonePublic Trust/Other Required: NACLC (T3)Job Family: LogisticsSkills:Document Management, Logistics Support, Logistic Support AnalysisExperience:5 + years of related experienceUS Citizenship Required:YesPosition Overview:Take the opportunity to make a significant impact as...


  • Frederick, United States InsideHigherEd Full time

    Adjunct Job Title:Adjunct, Information TechnologyAdjunct Job Description:Position Summary:This position provides training and instruction for adult learners taking Technology courses in both open enrollment and contract training situations. This position requires subject matter expertise on topics related to programming, web development, computer...


  • Frederick, Maryland, United States General Dynamics Information Technology Full time

    Position ID: RQ183842Employment Type: RegularClearance Level Required: NonePublic Trust/Other Requirements: NACLC (T3)Job Category: LogisticsKey Skills:Document Management, Logistics Support, Logistics AnalysisExperience Required:5+ years of relevant experienceCitizenship Requirement:YesJob Overview:Take advantage of the opportunity to make a significant...


  • Frederick, Maryland, United States General Dynamics Information Technology Full time

    Position ID: RQ183842Employment Type: RegularRequired Clearance Level: NonePublic Trust/Other Required: NACLC (T3)Job Category: LogisticsEssential Skills:Document Management, Logistics Support, Logistics AnalysisExperience Required:5+ years of relevant experienceCitizenship Requirement:YesJob Overview:Embrace the chance to make a significant impact as a...


  • Frederick, Maryland, United States PD Inc Full time

    IT Systems Support Specialist – Helpdesk AnalystCompany: PD INCLocation: Fort Detrick, MarylandJob Overview: PD INC is on the lookout for an IT Systems Support Specialist to deliver exceptional customer service and technical assistance for various government projects. The role encompasses a range of responsibilities including troubleshooting, system...

  • Adjunct Instructor

    4 days ago


    Frederick, Maryland, United States Virginia Community College System Full time

    Job DescriptionJob Title: Adjunct Instructor - Information Systems TechnologyJob Summary:We are seeking a highly qualified Adjunct Instructor to teach Information Systems Technology courses at our institution. The successful candidate will be responsible for delivering high-quality instruction, assessing student learning, and contributing to the development...


  • Frederick, United States General Dynamics Information Technology Full time

    Type of Requisition:RegularClearance Level Must Currently Possess:NoneClearance Level Must Be Able to Obtain:NoneSuitability:Public Trust/Other Required:NACI (T1)Job Family:Business AdministrationJob Qualifications:Skills:File Maintenance, Microsoft Outlook, Office AdministrationCertifications:Experience:3 + years of related experienceUS Citizenship...


  • Frederick, United States PD Inc Full time

    Job DescriptionJob DescriptionJob Description: Senior Information Technology Project Manager Position Title: Senior Information Technology Project ManagerLocation: Fort Detrick, Maryland (MD)Company: PD INCJob Summary: PD INC is seeking a dedicated and experienced Senior Information Technology Project Manager to oversee the performance of our critical...


  • Frederick, Maryland, United States Link Solutions, Inc. Full time

    Job OverviewLink Solutions, Inc. is in search of a dedicated Information Assurance Specialist to support our initiatives in safeguarding critical information systems.Position requires US Citizenship.This is an on-site role with relocation incentives available.The Information Assurance Specialist will be responsible for the planning, coordination,...


  • Frederick, United States InsideHigherEd Full time

    Adjunct Job Title:Adjunct, Information Technology - CBTAdjunct Job Description:Position Summary:This position provides training and instruction for adult learners taking Technology courses in both open enrollment and contract training situations. This position requires subject matter expertise on topics related to programming, web development, computer...


  • Frederick, Maryland, United States Link Solutions, Inc. Full time

    Job DescriptionLink Solutions, Inc. is a leading provider of Information Technology services to government clients, delivering reliable and effective solutions to support critical mission needs.We are seeking a highly skilled Information Assurance Specialist to join our team in support of the US Army's Medical Material Development Activity (USAMMDA) at Fort...


  • Frederick, Maryland, United States PD Inc Full time

    IT Systems Support Specialist – Helpdesk AnalystCompany: PD INCLocation: Not SpecifiedJob Overview: PD INC is on the lookout for an IT Systems Support Specialist to deliver exceptional customer service and technical assistance. This role involves providing support for various IT systems and ensuring optimal performance for our clients. The successful...


  • Frederick, United States Link Solutions, Inc. Full time

    Job DescriptionLink Solutions is seeking an Information Assurance Specialist Support to join our team in support of the US Army's Medical Material Development Activity (USAMMDA) at Fort Detrick, MD.Must be a US Citizen Non-remote (relocation incentive available)The Information Assurance Specialist will plan, coordinate, integrate, implement, manage, and...


  • Frederick, United States Link Solutions, Inc. Full time

    Job DescriptionLink Solutions is seeking an Information Assurance Specialist Support to join our team in support of the US Army's Medical Material Development Activity (USAMMDA) at Fort Detrick, MD.Must be a US Citizen Non-remote (relocation incentive available)The Information Assurance Specialist will plan, coordinate, integrate, implement, manage, and...


  • Frederick, Maryland, United States Agilent Full time

    About the RoleAgilent's multifaceted IT Site Support team is seeking a skilled IT Support Specialist to ensure seamless IT operations in a fast-paced, GMP-regulated environment. As a crucial team member, you will be pivotal in minimizing disruptions, improving efficiency, and supporting critical manufacturing and quality control systems.Key...


  • Frederick, United States Link Solutions, Inc. Full time

    Job DescriptionLink Solutions is seeking an Information Assurance Specialist Support to join our team in support of the US Army's Medical Material Development Activity (USAMMDA) at Fort Detrick, MD.Must be a US Citizen Non-remote (relocation incentive available)The Information Assurance Specialist will plan, coordinate, integrate, implement, manage, and...