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Desktop Systems Specialist
2 months ago
Job Description:
Job Title: Desktop Systems Specialist
Job Type: Contract to hire (6 months) or direct Fulltime
Job Location: Livermore, CA
Work Schedule: Onsite 5 days a week
Pay Rate: FTE $70K - $90K/year base
CTH $35/hr - $45/hr pay rate
Responsibilities:
Provides fulltime (40 hours) onsite IT technical support to local and remote workforce via, but not limited to, in-person walk-up, phone, e-mail or automated ticketing.
Performs troubleshooting on and configures, deploys and supports local and network devices and peripherals such as desktops and laptops, manufacturing workstations and tools, conference room audio visual systems, phones, printers, etc.
Fosters and maintains professional relationships with internal business users including manufacturing engineers, managers, executives and colleagues to meet or exceed expected customer service commitment.
Documents incidents and resolutions, escalating issues to other IT groups, IT management and/or other business areas when necessary.
Provides training as needed to users on software, hardware, conference room audio visual systems, and business communication platform.
Qualifications:
Minimum of 3 years hands-on experience with diagnosing, troubleshooting and resolving technical issues.
Associate degree in Computer Science preferred.
A thorough understanding of computer and network systems technology including basic networking protocols such as DHCP, DNS, TCP/IP, VLAN, etc.
Working knowledge of: Microsoft 365 and Entra admin centers, SCCM, current and legacy Windows OS, Active Directory, Microsoft Office applications, ticketing system.
Requires excellent communications skills both verbal and written. Demonstrated ability to communicate technical training and support to non-technical users.
Demonstrated ability to manage projects and priorities effectively and respond with appropriate level of urgency.
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