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End User Services Specialist- Temporary
2 months ago
DescriptionWHO WE ARE Together we are a world-class diversified manufacturer with a commitment from our team to proudly provide pure precision solutions to our customers, delivering superior quality, value, and service.Ferrotec (USA) Corporation is a technology company with a worldwide presence in a broad array of end products, manufacturing systems, and industries serving primarily the semi-conductor industry. We provide our customers with advanced material, component, system, and manufacturing solutions. Please visit www.ferrotec.com for a list of office locations. HOW YOU MAKE AN IMPACT Responsible for the smooth operation of the IT functions and for maintaining high internal customer satisfaction with efficient and complete services and support. Sets up and troubleshoots PC's, provides user training, administers help-desk support, and maintains hardware. Administers the network, the network files and/or databases, and the software used. Assists with maintaining equipment and software inventory, tracking licenses and warranties. Collaborates with other IT team members on documentation of policies and procedures, setting corporate standards for hardware and software, and by evaluating and recommending new software systems and/or technologies for the corporation. Reports to the IT/IS Manager.Achievement of objectives must include an overriding commitment to quality that must permeate the areas of responsibility. Enable and Drive Change in the Organization.WHAT SUCCESS LOOKS LIKEDetermines end-user system requirements.Fully supports, configures, maintains, and upgrades computer equipment and related devices.Installs and maintains network and desktop hardware and software.Fields and logs incoming help requests from end users.Delivers service and support to end-users.Conducts computer diagnostics to investigate and resolve problems.Analyzes, isolates, and resolves issues in a timely fashion.Ensures network security and connectivity.Sets up user accounts, access permissions and passwords.Maintains network performance by performing network monitoring and analysis.Secures network by developing network monitoring, controls, and evaluation.Collaborates with other technical team members to assess network-related needs.Work with external support vendors on various technical issues.Assists with maintenance of IT documentation.Not a comprehensive list of duties. Duties may change without notice at management's sole discretion.WHAT YOU NEED TO BE SUCCESSFUL Relevant bachelor's degree, or equivalent experience, 2 yearsKnowledge of basic computer hardware and desktop operating systemsWorking knowledge of a range of diagnostic utilitiesExcellent technical knowledge of network hardware, software, and data securityProven experience in an IT support roleExcellent analytic and problem-solving skillsExceptional written and oral communication skillsExcellent interpersonal skillsUnderstanding of technical documentationWillingness to travel and support multi-locations across the business units.PERKS OF JOINING OUR TEAMWith positive values, a productive atmosphere and a commitment to excellence, Ferrotec encourages employees to maximize and realize their potential. The salary range is included in this job posting is relevant to applicants that reside or work in the Livermore, CA area only Salary offers will depend on a your experience, knowledge, skills, education, and location. Actual salary may vary due to these and other factors. Ferrotec is proud to offer Competitive Benefits Package including Medical, Dental, Vision, Life & Disability, 401K Matching, Flexible Work Hours, Tuition Reimbursement, Leadership Development, Travel and Hotel Discounts, Paid Time Off , Sick & Wellness and Volunteer Time, Employee Recognition Program, Employee Engagement & Appreciation Events hosted throughout the year. Virtual Wellness Activities and Classes available to all employees & family members and Much MoreWe would love to get to know you better and you get to know us better You can easily applyWe are proud to be an Equal Opportunity and Affirmative Action employer, and consider qualified applicants without regard to race, color, creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, disability, veteran status or any other protected factor under federal, state or local law.
